Iredia Linda, Virtual Assitant/Customer Service Representative

About

Results-driven professional with over 5 years of experience in customer service, storekeeping, and cashier roles. Proven ability to deliver exceptional service and build strong customer relationships. Skilled in managing inventory, maintaining accurate records, and processing transactions efficiently. Seeking to transition into virtual assisting and telemarketing, leveraging excellent communication and organizational skills to provide outstanding support to clients and drive sales growth. Adaptable, detail-oriented, and dedicated to delivering high-quality results in fast-paced environments.

Experience

Faith Ventures

Sep 2020 – Oct 2022

Benin Nigeria

Customer Representative

Resolved concerns with products or services to help with retention and drive sales. Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Participated in team meetings and training sessions to stay informed about product updates and changes. Helped over 20 customers every day with positive attitude and focus on customer satisfaction.

Mat Ice

Aug 2019 – May 2020

Benin Nigeria

Cashier

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Worked closely with shift manager to solve problems and handle customer concerns. Used POS system to enter orders, process payments and issue receipts. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

NYSC

Jun 2018 – Mar 2019

Delta state

Physical Health Education Teacher

Developed and implemented a comprehensive physical education curriculum, incorporating a variety of sports, fitness activities, and wellness concepts to promote a well-rounded physical education experience for students. Planned and delivered engaging and interactive physical education lessons, providing instruction on proper techniques, rules, and strategies for various sports and activities. Evaluated student performance and progress, assessing their physical fitness levels, skills development, and overall participation in physical education classes, and provided constructive feedback to support their growth and improvement.

Empire Fries

Mar 2014 – May 2015

Benin Nigeria

Store Keeper

Managed inventory control and maintained accurate records of stock levels, ensuring sufficient availability of materials and supplies for smooth operations. Oversaw receiving, inspection, and storage of incoming goods, verifying quantities and quality to minimize discrepancies and potential issues. Implemented efficient storage and organization systems, optimizing space utilization and facilitating easy retrieval of items, resulting in improved inventory management and reduced search time.

Education

Auchi Polytechnic

Feb 2012 – Nov 2017

Higher National Diploma , Biology/Microbiology

Iredia Linda

Virtual Assitant/Customer Service Representative

Skills

Languages