Irena Tovarloza, Scrum Master, Project Manager, Key Account Manager, Beta Tester

Experience

Opticus IT Ltd.

Apr 2021 – Present

Zagreb, Croatia

Key Account Manager

• Responsible for webshop maintenance, better UX and SEO optimization in VSC+ program • SME Key Account Manager for cartridges, office supplies, and IT equipment, Cold calling, B2B sales, Purchase orders in Luceed program

Various companies

Jan 2021 – Present

Remote; Zagreb, Croatia

Beta tester (US and UK based tester companies) and Mystery shopper

Freelancer

Hrvatski Telekom d.d.

Jan 2018 – Jan 2019

Zagreb, Croatia

Technical Project Lead (TPL); IT Business Analysis and Project Management Department

Complex multifaceted role encompassing project management and budget management functions in support of an operationally efficient and result-driven environment. • Led 9 team members as a Technical Project Lead (using Scrum framework) on the implementation of a regulatory SEPA project for Iskon Internet Inc. which included the integration of CRM and SAP systems (ERP) between Iskon and Croatian Telecom • Led 28 team members as a Technical Project Lead on the implementation of a regulatory SEPA project in Croatian Telecom, which included the integration of 3 CRM systems, webshop, Master Data Management, TIBCO and SAP-IST systems and migration of 170.000 customer data, Integration, Regression testing and UAT (Black box approach). The SEPA project has brought more than one million kuna of savings in the billing process and revenue assurance • Responsible for the launch of Records of processing activities as a member of the regulatory GDPR project

Hrvatski Telekom d.d.

Jan 2016 – Jan 2018

Zagreb, Croatia

Paralegal; Legal and Regulatory Affairs Department

• Spearheaded the implementation of e-Legal application (DMS), optimizing accessibility to legal documents and ensuring a more transparent legal case management, which has led to the reduction of paper documentation and law enforcement expenses • Handled the documentation of court proceedings, and offer advice and support to clients • Responsible for invoice verification and OPEX budget management, including IPF and forecasting using SAP FI/CO reporting

Hrvatski Telekom d.d.

Jan 2012 – Jan 2016

Zagreb, Croatia

Senior Associate for Legal Affairs; Legal and Regulatory Affairs Department

• Drafted legal documents such as motions, briefs, and memorandums pursuant to the direction of a legal advisor • Coordinated a team of three administrative support staff members and provided support to the Operating Director/General Counsel

Hrvatski Telekom d.d.

Jan 2006 – Jan 2012

Zagreb, Croatia

Assistant; Legal and Regulatory Affairs Department

• Cooperated with colleagues from the Deutsche Telekom Group and provided support to the Management Boards of companies affiliated to Croatian Telecom (Iskon Internet Inc., Combis Ltd.) • Organized workshops, meetings and team-building activities for the Office of the Operational Director • Responsible for yearly inventory process and maintenance of office supplies, purchase orders in SAP MM and payrolls in HRnet system

Education

Faculty of Tourism and Hospitality Management, Opatija, Croatia

Jan 2013 – Jan 2019

mag. oec. (300 ECTS), Master thesis: Artificial Intelligence in Enterprise Transformation

Irena Tovarloza

Scrum Master, Project Manager, Key Account Manager, Beta Tester

Skills