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Irish Carcido

15 years in the BPO industry. Has almost 2 years of experience in e-Commerce and drop shipping. A mom of 3 and an aspiring baker!

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Intro
Laguna City, Philippines
Studied Physical Therapy at De La Salle University - Health Sciences Institute
Joined August 11, 2021

Skills

Languages

English
-
Fluent
About
With a bachelor's degree in Physical Therapy, embarked into the emerging BPO business and devoted her years into Quality. Now with the rising success in e-commerce, gathered experience with 3 previous companies servicing US, Israel and European countries, looking to bloom furthermore in this soaring industry or related fields.
Experience
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Daskal SB Ltd
Aug 2021 – Dec 2021
Israel
Project Manager
-Reports directly to CEO -Managed a team consist of copywriter, video editors and web designer in the day-to-day performance of job/tasks and completion of projects -Created job posts for positions to be filled -Created SOPs and processes for Operation
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Akika.com
Feb 2021 – Aug 2021
Belgium
Creatives Director
-Reports directly to COO -Managed a global team consists of copywriters, language proofreaders, video editors and a graphics designer in the day-to-day performance of job/tasks -Responsible to achieve target CTR, CPM and CPC by in-house Video Editors -Created all of Company Quality Matrices -Created & updates SOP for all Creatives Department’s team members -Conducts Meetings: Department, Division, Language Calibration, and One-on-One -Formulated and aligns KPIs to company’s vision -Designed and evaluates Individual Performance Ratings for all team members -Interviewed final applicants for Creatives position post to be filled -Coordinated with other Department leaders for better communication and organization
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Sundaelab.com
Apr 2020 – Dec 2020
USA
Creatives Manager
-Reports directly to Project Director -Managed a team consists of a copywriter, video editor and graphics designer in the day-to-day performance of job/tasks -Oversaw creation of copywriting, videos, graphics/lay out design -Established & maintained department’s KPIs to achieve company goals -Created and implemented creatives’ design and format standards, guidelines and processes to produce consistent and high quality results
Education
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De La Salle University - Health Sciences Institute
Jun 1997 – Mar 2002
Bachelor of Science, Physical Therapy
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