Irish Castillo

Customer Service Representative

Message

Intro

Batangas, Philippines

Studied Humanities and Social Sciences at Alitagtag College Inc.

Consumer Services

Joined July 6, 2023

Skills

About

My main objective is to always deliver my best service to any client I am working with. I would like to extend my knowledge and skills in helping out business owners to grow their businesses, and hopefully cultivate a long-term client relationship. I am an experienced Customer Service Representative Expert with strong written and oral communication skills. I am a reliable and hardworking individual who has 3 years of experience giving efficient and high-quality service to various call centre experience. I like learning new things that motivate me to do my best at work. I can do multitasking and can handle tasks with minimal supervision. I value diligence and honesty to earn a good reputation as a person and as a worker. I know the value of time and I strive to provide my clients the best final product within the deadline to make them potential clients. I worked as a customer support. My job includes cold calling, and answering calls and emails from different customers/clients. I also know how to schedule appointments, email management, encoding and research. I am very familiar with using all the Microsoft Office, Google products, Canva, Zoom, Capcut, Slack, etc..., which I know is an advantage in this line of job. I offer to take on tasks that , as an entrepreneur, don’t have time to do. Areas of speciality: Research  Product Research  Employer/Job Posting Research Calendar Management  Google Calendar  Calendly Other Skills:  Documentation  Logo Designing  Poster Designing  Basic Photo Editing  Basic Video Editing  Cold Calling  Encoding

Experience

TaskUs

Sep 2021 – Jul 2023

Batangas

Customer Service Representative

Doing live chats, sending email, making outbound calls. Escalating cases.

ResultsCx

Oct 2020 – Sep 2021

Batangas

Technical Support Representative

Doing basic troubleshooting, assisting customers real time. Sending email, taking live call.

Education

Alitagtag College Inc.

Jun 2019 – Apr 2020

Senior HighSchool , Humanities and Social Sciences