Isabel Etchevarria, Instructional Designer

About

Skilled facilitator with the proven background to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 4 years of related experience and superior planning and time management abilities. Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment. Currently assisting facilitation team with new hire help.

Experience

AAA Northeast

Apr 2022 – Present

Member service Counselor

Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns. Maintained high-quality service by adhering to company policies and standards in all member interactions. Contributed to branch sales goals by effectively cross-selling credit union products and services. Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions. Partnered with human resources professionals to provide seamless talent acquisition support from recruitment through onboarding processes. Served as an organizational leader and resource, sharing knowledge and expertise with colleagues across departments to foster a culture of continuous learning and improvement. Mentored new hires, resulting in stronger staff development and increased productivity. Coached employees on best practices, providing constructive feedback to support their professional growth. Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement Creating Feedback Loop when working with others or presentations Took responsiblity for AAA Visa training

Soho Image Lab

Jan 2021 – Apr 2022

Sales Supervisor

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Directed smooth merchandising of products to engage customers and promote sales. Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly. Checked store merchandise regularly for proper display and replenishment. Boosted sales by implementing effective training programs for new and existing employees. Promoted exceptional customer service by engaging clients on sales floor. Effectively coached team members to reach weekly and monthly sales goals. Collaborated with subject matter experts to create accurate training content. Enhanced trainee engagement through interactive workshops and hands-on activities.

Education

Full Sail University

Sep 2022 – Feb 2024

Bachelor’s Degree

Isabel Etchevarria

Instructional Designer

Skills

Languages