Isabela Cordoba Lourido, Industrial Engineer & Sommelier with Experience in Client Service, Sales and Communications.

About

I am an Industrial Engineer with 8+ years of experience in Client Service, Sales, and Communications Management. I speak 5 languages and have lived in 3 countries, so I thrive in interpersonal and intercultural communications. I am looking to grow professionally and am interested in jobs that allow me to use my expertise and share knowledge and experience while continuing to grow and learn in a supportive environment.

Experience

Casa de Uco

Nov 2022 – Present

Real Estate Manager

Manage Client Services, Sales, and Communications for all the different real estate and investment projects. Manage the CS Team, coordinating, strategizing, planning, and overseeing all operations, accounts, and billings for high-profile clients. Manage all client complaints while decreasing response times and increasing satisfaction rates. Manage B2C and direct sales and communications for all investment opportunities. Plan, design, and create content for newsletters and communications, in various languages, to increase client satisfaction, and grow the sales pipeline. Host all owners and prospects during their visits, providing in-depth guidance and information and exceptional client experience.

Casa de Uco

Dec 2018 – Nov 2022

Private Vineyards Manager

Manage services, communications and operations for 25+ high profile clients. Manage private vineyard and wine program sales. Plan, design, and create content for communications and sales, in 3 languages. Manage accounts, purchases, supplies, inventory, wine portfolios, translations, legal documents, contracts and exports. Work with other teams to control processes and manage internal communications. Provide client service and guidance for clients of 12+ countries, with topics ranging from vineyard management, wine production, wine tasting, export, accounting and legal. Plan, create and manage all client experiences.

The Vines of Mendoza

Mar 2016 – Nov 2018

Client Services Account Manager

Account Manager of 60+ high profile clients. Manage data related to vineyards, wine productions, labels, exports, legal, visits, and others. Work with other teams and communicate effectively. Implement processes, data bases and efficient working techniques. Translate legal documents and communications.

Education

Winexperts

Sep 2021 – Nov 2022

Sommelier & Administration, Wine & Spirits

Universidad Tecnologica Nacional

Feb 2010 – Sep 2015

Industrial Engineering, Industrial Engineering

Isabela Cordoba Lourido

Industrial Engineer & Sommelier with Experience in Client Service, Sales and Communications.

Skills

Languages