Isabela Sabrine Conrado

Customer Support Analyst

Message

Intro

Belo Horizonte, Brazil

Studied Product Design at State University of Minas Gerais

E-learning

linkedin.com/in/isabelasabrine

Joined May 18, 2023

Skills

Languages

Portuguese

Native or Bilingual

English

Advanced

About

My professional experience includes: Sales, ESL English teaching, AI training and Customer Support on Zendesk beating SLA's and generating reports. I'm a Customer Experience and Design enthusiast, with an empathetic and analytical profile.

Experience

CI&T

Jan 2021 – Feb 2023

Brazil

Customer Support Analyst

Customer service and technical support through Zendesk tickets to an AI sales software users. Problem solving and technical procedures to ensure the best platform performance; Data analysis and metrics collection on different request types and volume, in order to discuss improvement possibilities with the team.

CI&T

Jun 2020 – Jan 2021

Brazil

AI Interaction Analyst

Analysis and interpretation of AI processed messages, in order to train the algorithm and improve automated responses; Report generation and data analysis based on the team’s performance.

Influx English School

Aug 2015 – Feb 2018

Brazil

ESL Teacher

Planning and administering of ESL classes using the school’s specific material and methodology; Follow-up and register of each student’s progress, personalizing classes focusing on learning improvement and reaching of the student’s personal goals.; Collaborate in new teachers training and school events.

Education

State University of Minas Gerais

Mar 2023 – Present

Undergraduate program, Product Design