Customer Support Officer, Blueridge Microfinance Bank
- Responded to customer inquiries via phone, email, and in-person, resolving issues promptly and professionally.
- Utilized strong communication skills to empathize with customers, understand their concerns, and provide personalized solutions.
- Collaborated with internal teams to resolve complex customer issues, ensuring timely and effective resolutions.
- Consistently met or exceeded customer satisfaction targets, contributing to a positive and loyal customer base.
- Developed and implemented process improvements to enhance customer experience and reduce resolution time.
Customer Support Officer, XGO Finance Limited
- Provided exceptional customer support via multiple channels, including phone, email, and live chat.
- Demonstrated patience and understanding when addressing customer complaints, resolving issues efficiently and effectively.
- Utilized critical thinking skills to analyze customer issues, identify root causes, and implement lasting solutions.
- Worked closely with cross-functional teams to resolve complex customer issues, ensuring seamless communication and timely resolutions.
- Achieved consistently high customer satisfaction ratings, demonstrating a commitment to delivering exceptional customer experiences.
Experience
XGO finance Limited
Oct 2020 – Nov 2023
Ikeja, Lagos
Customer Support Agent
Customer Support Officer, Blueridge Microfinance Bank
- Provided exceptional customer support via multiple channels, including phone, email, and live chat.
- Demonstrated patience and understanding when addressing customer complaints, resolving issues efficiently and effectively.
- Utilized critical thinking skills to analyze customer issues, identify root causes, and implement lasting solutions.
- Worked closely with cross-functional teams to resolve complex customer issues, ensuring seamless communication and timely resolutions.
- Achieved consistently high customer satisfaction ratings, demonstrating a commitment to delivering exceptional customer experiences.
