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Isaiah Israel

Customer Support Specialist

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Intro
Nigeria
Joined April 3, 2025

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English
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About
Customer Support Officer, Blueridge Microfinance Bank - Responded to customer inquiries via phone, email, and in-person, resolving issues promptly and professionally. - Utilized strong communication skills to empathize with customers, understand their concerns, and provide personalized solutions. - Collaborated with internal teams to resolve complex customer issues, ensuring timely and effective resolutions. - Consistently met or exceeded customer satisfaction targets, contributing to a positive and loyal customer base. - Developed and implemented process improvements to enhance customer experience and reduce resolution time. Customer Support Officer, XGO Finance Limited - Provided exceptional customer support via multiple channels, including phone, email, and live chat. - Demonstrated patience and understanding when addressing customer complaints, resolving issues efficiently and effectively. - Utilized critical thinking skills to analyze customer issues, identify root causes, and implement lasting solutions. - Worked closely with cross-functional teams to resolve complex customer issues, ensuring seamless communication and timely resolutions. - Achieved consistently high customer satisfaction ratings, demonstrating a commitment to delivering exceptional customer experiences.
Experience
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XGO finance Limited
Oct 2020 – Nov 2023
Ikeja, Lagos
Customer Support Agent
Customer Support Officer, Blueridge Microfinance Bank - Provided exceptional customer support via multiple channels, including phone, email, and live chat. - Demonstrated patience and understanding when addressing customer complaints, resolving issues efficiently and effectively. - Utilized critical thinking skills to analyze customer issues, identify root causes, and implement lasting solutions. - Worked closely with cross-functional teams to resolve complex customer issues, ensuring seamless communication and timely resolutions. - Achieved consistently high customer satisfaction ratings, demonstrating a commitment to delivering exceptional customer experiences.