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Israel Blanco

Global AP Talent Solution israelihbh@hotmail.com +573003617318

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Intro
Barranquilla, Colombia
Credit & Collections Specialist at Tucker Company Worldwide, Inc.
Studied Computer Hardware at Centro Inca
Accounting
linkedin.com/in/izrael
Joined June 12, 2023

Skills

Languages

English
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Fluent
Spanish
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Native or Bilingual
About
With over 5 years of outstanding customer service experience, I bring a wealth of knowledge as an Accounts Receivable Collections Specialist. Fluent in both English and Spanish, I possess a unique ability to navigate diverse circumstances, ensuring exceptional outcomes and client satisfaction. Throughout my career, I have thrived in the transportation and logistics industry, effectively managing a diverse portfolio of 120+ active customer accounts. Utilizing systems such as Mercury Gate, Bill.com, SAP ERP and many more, I have streamlined processes, resulting in improved cash flow and impressive transformations of accounts receivable balances. Notably, I successfully enhanced the financial health of my current company from 84% to over 95% within a remarkably short timeframe. As a highly adaptable professional, I embrace new strategies, systems, and processes with ease. My continuous improvement mindset enables me to optimize existing procedures and pioneer innovative solutions, driving operational efficiency and maximizing results. Whether it's analyzing credit risk, onboarding new clients, or resolving complex challenges, my problem-solving skills and commitment to excellence consistently deliver outstanding outcomes. My language proficiency, combined with my ability to excel in diverse environments, makes me an ideal candidate for organizations seeking a dedicated Accounts Receivable Collections Specialist. With a focus on achieving exceptional results, I am eager to contribute to your company's ongoing success. By bringing me on board, you secure a proactive and dynamic team player who is relentless in ensuring optimal cash flow management. With an unwavering dedication to delivering outstanding service, I am excited to leverage my expertise, passion, and drive to support your organization's growth and financial triumphs. Get ready to experience the unparalleled advantages of having a results-oriented professional on your team. Together, we will propel your organization to new heights and redefine success in accounts receivable collections.
Experience
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Tucker Company Worldwide, Inc.
May 2018 – Present
Haddonfield NJ
Credit & Collections Specialist
I have delivered outstanding results while working closely with key stakeholders to achieve the company's financial goals. Responsibilities: - Manage the end-to-end credit and collections process, including credit analysis, establishing credit limits, and monitoring customer payment behaviors. - Effectively communicate with customers to resolve payment issues, answer inquiries, and negotiate payment plans, ensuring positive customer relationships and prompt payment collection. - Implement effective collection strategies to minimize overdue accounts and reduce the average days sales outstanding (DSO) while maintaining a high level of customer satisfaction. - Collaborate with the president of the company, key account managers, the COO, and the IT department to build synergies and streamline processes, enhancing the overall efficiency of the credit and collections function. - Act as a bridge between various internal teams and customers, ensuring smooth communication and alignment of accounts payable and accounts receivable processes. - Analyze and reconcile customer accounts, identifying discrepancies, and resolving any billing or payment disputes promptly. Achievements: - Significantly improved the company's receivables balance by reducing the percentage of outstanding invoices aged 0 to 60 days from 85% to 97% within just five months of joining the company. - Implemented effective credit control measures, resulting in a reduction in bad debt write-offs and improved cash flow. - Collaborated with the finance team to streamline the credit approval process, reducing the time taken to approve credit limits and enabling faster sales cycles. - Developed and implemented a proactive collections strategy, resulting in a notable decrease in overdue accounts and a reduction in DSO. - Received recognition for exceptional performance, achieving and exceeding collection targets, and maintaining strong customer relationships.
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Arrive Logistics
Aug 2016 – Apr 2018
Austin Texas
Accounts Payable Associate
I played a vital role in the day-to-day operations of the accounts payable department. Responsibilities: - Processed a significant volume of invoices, ensuring accuracy and adherence to company standards. - Verified and validated documentation provided by vendors, guaranteeing compliance with customer requirements. - Collaborated with cross-functional teams to resolve any discrepancies or payment disputes promptly. - Cultivated strong relationships with vendors, ensuring timely payments and fostering a positive working partnership. - Assisted in mentoring and training new team members, ensuring a smooth transition and maintaining operational excellence. - Implemented effective strategies to streamline accounts payable processes, resulting in improved efficiency and reduced errors. - Conducted regular audits of accounts to identify potential issues or discrepancies, taking proactive measures to prevent payment delays or errors. - Utilized accounting software and MS Excel proficiently for data entry, analysis, and reporting purposes. - Stayed updated on industry best practices, compliance regulations, and technological advancements to optimize accounts payable operations. Achievements: - Demonstrated exceptional attention to detail, resulting in a minimal number of errors and discrepancies in accounts payable records. - Played a key role in maintaining a healthy cash flow for the company by ensuring timely and accurate payments to vendors. - Successfully resolved payment disputes and discrepancies, minimizing potential financial losses and strengthening vendor relationships. - Collaborated effectively with cross-functional teams, fostering a cooperative work environment and achieving shared goals. - Implemented process improvements that enhanced efficiency and productivity within the accounts payable department. - Received recognition for exceptional performance and dedication to accuracy and professionalism.
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Tracfone Wireless, Inc.
Mar 2010 – Apr 2015
Doral Florida
Number Portability Agent
As a seasoned bilingual customer service agent, I have excelled in providing top-notch customer support and sales solutions. With fluency in both English and Spanish, I have effectively communicated with diverse customer bases, ensuring their needs are met and expectations exceeded. My expertise lies in handling complex customer inquiries and resolving issues promptly and efficiently. I have a proven track record of successfully negotiating with irate customers, turning potentially negative experiences into positive ones. By employing effective de-escalation techniques and active listening skills, I have retained valuable customers and fostered long-lasting relationships. One of my key responsibilities was managing number portability between telecommunications carriers. This intricate process required meticulous attention to detail and proficiency in utilizing different systems such as Crossroads, Telegence, and many others. I diligently ensured that customers could seamlessly transfer their phone numbers while minimizing service interruptions. Additionally, I proactively sought innovative solutions for service issues not covered in formal training, sharing my knowledge and best practices with the team, thus fostering a culture of continuous improvement. My sales acumen has contributed to revenue growth and customer loyalty. I effectively upsell and cross-sell products and services, leveraging my understanding of customer needs and preferences. By actively engaging with customers, I have successfully identified opportunities to enhance their experience and increase their satisfaction. My dedication to providing outstanding customer service, my ability to navigate complex telecommunications systems, and my aptitude for sales and retention techniques make me an invaluable asset to any customer-centric organization. I am confident in my ability to deliver exceptional support, build customer loyalty, and contribute to the success of your team.
Education
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Centro Inca
– Apr 2011
Computer Hardware Technology/Technician, Computer Hardware