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Ivan Valdes

Service professional

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Intro
Panama City, Panama
Studied Business at Inter American university
Consumer Services
pa.linkedin.com/in/ivanvaldes0122
Joined July 6, 2023

Skills

Languages

English
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Native or Bilingual
Spanish
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Native or Bilingual
About
I’m a service professional with over 20 years of experience in sales, customer service, collections, order management, interpreting English and Spanish, Supply Chain, Logistics management and HR.
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Experience
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Grainger
Jan 2016 – Sep 2022
Panama
Supply Chain Analyst
• Contact suppliers and manufacturers to obtain product availability • Verify order status, invoices, payments and credit status • Stakeholder management (supplier, Product management, accounts payable, account managers,) • Order processing • Work in fast paced environment • Support with new hires • Sourcing • Biweekly meetings with leaders • Leadership skills • Project Management • Lean Management • Process mapping • Order status follow up with providers • Order follow up with carriers • Process order changes due to customers or supplier request • Verify and process new orders in SAP • Accurately process order following procedures maintaining quality standards to reach set KPIs • Provide excellent customer service for our customers • Suggest process improvements through lean tooling and disciplines
Education
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Inter American university
Jan 2011 – Dec 2015
Business Administration , Business