I’m a service professional with over 20 years of experience in sales, customer service, collections, order management, interpreting English and Spanish, Supply Chain, Logistics management and HR.
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Experience
Grainger
Jan 2016 – Sep 2022
Panama
Supply Chain Analyst
• Contact suppliers and manufacturers to obtain product availability
• Verify order status, invoices, payments and credit status
• Stakeholder management (supplier, Product management, accounts payable, account managers,)
• Order processing
• Work in fast paced environment
• Support with new hires
• Sourcing
• Biweekly meetings with leaders
• Leadership skills
• Project Management
• Lean Management
• Process mapping
• Order status follow up with providers
• Order follow up with carriers
• Process order changes due to customers or supplier request
• Verify and process new orders in SAP
• Accurately process order following procedures maintaining quality standards to reach set KPIs
• Provide excellent customer service for our customers
• Suggest process improvements through lean tooling and disciplines