I'm a highly experienced Administrative and Customer Service Professional with over 10 years of experience in banking, hospitality, and office support roles. Throughout my career, I’ve developed strong skills in data entry, document management, payment processing, and working with sensitive information in high-responsibility environments.
My strengths include precision, adaptability, and excellent communication in four languages (Croatian, English, German, and Italian). I am proficient in Microsoft Office, Google tools, and database systems, and I consistently deliver accurate, well-organized work even under pressure.
I’m currently looking for a position where I can apply my attention to detail, organizational skills, and administrative experience in a data-driven environment.
Experience
Arena hospitality group
Jun 2021 – Feb 2025
Pula, Istarska županija, Croatia
Front Desk Receptionist
• Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
• Responded to guest complaints with empathy, offering practical
solutions to enhance their stay.
• Carried out basic day-to-day administrative tasks to support staff needs.
• Supported guests with immediate, knowledgeable assistance for diverse needs.
• Operated multi-line telephone system to take messages, give
information and direct callers.
• Updated guest records and reservation systems with accuracy, safeguarding personal information.
• Processed payments for accommodations, services, and resolved billing discrepancies with tact.
• Responded to enquiries from clients, vendors and members of
public.
• Facilitated swift check-out processes, ensuring guest satisfaction and
encouraging return visits.
• Managed telephone switchboard, fielded calls with professionalism and transferred to appropriate departments.
• Compiled daily reports on guest arrivals, departures, and occupancy rates for management review.
• Supported colleagues during peak times to maintain smooth
operations at the front desk.
• Coordinated with housekeeping to maintain room readiness and
address guest requests promptly.
• Issued room keys, explained hotel amenities, and provided guests with local area information.
• Produced, filed and forwarded high quality reports to appropriate personnel by email or fax.
• Organised and updated master calendar of appointments, meeting and events.
• Organised smooth flow of incoming and outgoing parcels and communication.
• Utilised knowledge of local attractions and services to make
recommendations to guests.
IVANA MJENJAČNICA
Jun 2019 – Jan 2021
Medulin, Croatia
Exchange office owner
• Working with money and providing financial services
• Maintaining necessary documents
• Developed currency specifications tailored to customer and market
requirements
•
Directed daily operations with strong focus on efficiency and
resource management.
•
Analysed market trends and consumer behaviour to adapt business
strategies accordingly.
•
Managed financial accounts, including budgeting, forecasting, and
tax compliance, to optimise fiscal performance.
•
Kept organisation in compliance with regulations and internal
requirements.
•
Monitored and managed business risks, implementing robust risk
management policies.
Marco Polo junior
Jun 2017 – Oct 2018
Medulin, Croatia
Exchange Office Clerk
• Kept money safely secured locked drawers, in line with company
requirements and policies.
• Managed and monitor rates to sell, buy and order foreign currency.
• Processed foreign currency transactions accurately, adhering to
financial regulations and company policies.
•
Confidently advised customers on foreign exchange enquiries based
on up-to-date market knowledge.
• Handled large sums of foreign currency.
• Accurately counted foreign exchange rates following customer
requests, applying discounted rates with multiple transactions.
•
Collected payments by cash, credit or debit card and provided
invoices to clients to establish proof of transaction.
• Kept office documentation and filing system organised and updated.
• Maintained an up-to-date knowledge of currency fluctuation and
advised customers on optimal exchange times.
•
Counted cash after closing of business hours to balance amounts
with information and determine accuracy.
•
Executed daily reconciliation of cash drawers, ensuring accuracy in
transactions and compliance with audit standards.
Općinski sud u Puli-Pola
Jun 2016 – Dec 2016
Pula, Istarska županija, Croatia
Court Administrator
• Handled document management, filing and archiving legal
documents for easy retrieval.
•
Handled confidential client information with discretion, upholding
privacy and data protection standards.
• Took own initiative to relieve senior staff of administrative detail.
• Prepared and submitted legal correspondence, ensuring accurate
communication between all parties involved.
•
Maintained up-to-date knowledge of legal terminology and
legislation changes, enhancing service quality.
•
Booked meeting rooms and travel, processing expense claims on
behalf of members of legal team.
•
Provided first point of contact support, offering guidance and
information to clients seeking legal assistance.
• Led daily operations to achieve key business objectives.
• Planned staff activities to meet operational demands.
• Supervised technical work according to applicable best practices and
regulatory requirements.
•
Compiled data on team activities and prepared reports for senior
management review.
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Managed diary and scheduling for senior solicitors, ensuring optimal
organisation and time management.
•
Typed and copied letters and other documents to assist in provision
of professional legal service.
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Transcribed dictation of highly technical and confidential nature,
paying attention to detail to eliminate errors.
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Processed legal documents, including warrants, subpoenas, and
judgements, adhering to strict deadlines.
Splitska banka d.d
Nov 2014 – Feb 2016
Pula, Istarska županija, Croatia
Bank Clerk
• Performed daily cash transactions with high accuracy and efficiency.
• Managed client accounts, processed deposits, withdrawals, and
transfers.
•
Resolved customer issues and provided clear guidance on banking
services.
•
Informed clients about banking products, services, and financial
options.
•
Handled large volumes of cash in compliance with bank procedures
and regulations.
•
Maintained detailed transaction records and balanced cash drawers
at the end of the day.
• Assisted in account openings and administrative banking processes.
Buža Medulin
Jun 2014 – Oct 2014
Medulin, Croatia
Marina receptionist
• Distribution and creation of a network of nautical moorings.
• Managed occupancy and rental of marina moorings.
• Greeted visitors warmly, providing a professional first impression of
the organisation.
•
Handled incoming telephone calls, taking accurate messages and
relaying to personnel to support timely communication.
•
Carried out basic day-to-day administrative tasks to support staff
needs.
•
Responded to enquiries from clients, vendors and members of
public.
•
Responded to email inquiries promptly, delivering clear and concise
information to address queries.
•
Managed incoming calls efficiently, redirecting to appropriate
departments to streamline communication.