Ivana Prašnikar, Data Entry Clerk

Arena hospitality group

Jun 2021 – Feb 2025

Pula, Istarska županija, Croatia

Front Desk Receptionist

• Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail. • Responded to guest complaints with empathy, offering practical solutions to enhance their stay. • Carried out basic day-to-day administrative tasks to support staff needs. • Supported guests with immediate, knowledgeable assistance for diverse needs. • Operated multi-line telephone system to take messages, give information and direct callers. • Updated guest records and reservation systems with accuracy, safeguarding personal information. • Processed payments for accommodations, services, and resolved billing discrepancies with tact. • Responded to enquiries from clients, vendors and members of public. • Facilitated swift check-out processes, ensuring guest satisfaction and encouraging return visits. • Managed telephone switchboard, fielded calls with professionalism and transferred to appropriate departments. • Compiled daily reports on guest arrivals, departures, and occupancy rates for management review. • Supported colleagues during peak times to maintain smooth operations at the front desk. • Coordinated with housekeeping to maintain room readiness and address guest requests promptly. • Issued room keys, explained hotel amenities, and provided guests with local area information. • Produced, filed and forwarded high quality reports to appropriate personnel by email or fax. • Organised and updated master calendar of appointments, meeting and events. • Organised smooth flow of incoming and outgoing parcels and communication. • Utilised knowledge of local attractions and services to make recommendations to guests.

IVANA MJENJAČNICA

Jun 2019 – Jan 2021

Medulin, Croatia

Exchange office owner

• Working with money and providing financial services • Maintaining necessary documents • Developed currency specifications tailored to customer and market requirements • Directed daily operations with strong focus on efficiency and resource management. • Analysed market trends and consumer behaviour to adapt business strategies accordingly. • Managed financial accounts, including budgeting, forecasting, and tax compliance, to optimise fiscal performance. • Kept organisation in compliance with regulations and internal requirements. • Monitored and managed business risks, implementing robust risk management policies.

Marco Polo junior

Jun 2017 – Oct 2018

Medulin, Croatia

Exchange Office Clerk

• Kept money safely secured locked drawers, in line with company requirements and policies. • Managed and monitor rates to sell, buy and order foreign currency. • Processed foreign currency transactions accurately, adhering to financial regulations and company policies. • Confidently advised customers on foreign exchange enquiries based on up-to-date market knowledge. • Handled large sums of foreign currency. • Accurately counted foreign exchange rates following customer requests, applying discounted rates with multiple transactions. • Collected payments by cash, credit or debit card and provided invoices to clients to establish proof of transaction. • Kept office documentation and filing system organised and updated. • Maintained an up-to-date knowledge of currency fluctuation and advised customers on optimal exchange times. • Counted cash after closing of business hours to balance amounts with information and determine accuracy. • Executed daily reconciliation of cash drawers, ensuring accuracy in transactions and compliance with audit standards.

Općinski sud u Puli-Pola

Jun 2016 – Dec 2016

Pula, Istarska županija, Croatia

Court Administrator

• Handled document management, filing and archiving legal documents for easy retrieval. • Handled confidential client information with discretion, upholding privacy and data protection standards. • Took own initiative to relieve senior staff of administrative detail. • Prepared and submitted legal correspondence, ensuring accurate communication between all parties involved. • Maintained up-to-date knowledge of legal terminology and legislation changes, enhancing service quality. • Booked meeting rooms and travel, processing expense claims on behalf of members of legal team. • Provided first point of contact support, offering guidance and information to clients seeking legal assistance. • Led daily operations to achieve key business objectives. • Planned staff activities to meet operational demands. • Supervised technical work according to applicable best practices and regulatory requirements. • Compiled data on team activities and prepared reports for senior management review. • Managed diary and scheduling for senior solicitors, ensuring optimal organisation and time management. • Typed and copied letters and other documents to assist in provision of professional legal service. • Transcribed dictation of highly technical and confidential nature, paying attention to detail to eliminate errors. • Processed legal documents, including warrants, subpoenas, and judgements, adhering to strict deadlines.

Splitska banka d.d

Nov 2014 – Feb 2016

Pula, Istarska županija, Croatia

Bank Clerk

• Performed daily cash transactions with high accuracy and efficiency. • Managed client accounts, processed deposits, withdrawals, and transfers. • Resolved customer issues and provided clear guidance on banking services. • Informed clients about banking products, services, and financial options. • Handled large volumes of cash in compliance with bank procedures and regulations. • Maintained detailed transaction records and balanced cash drawers at the end of the day. • Assisted in account openings and administrative banking processes.

Buža Medulin

Jun 2014 – Oct 2014

Medulin, Croatia

Marina receptionist

• Distribution and creation of a network of nautical moorings. • Managed occupancy and rental of marina moorings. • Greeted visitors warmly, providing a professional first impression of the organisation. • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication. • Carried out basic day-to-day administrative tasks to support staff needs. • Responded to enquiries from clients, vendors and members of public. • Responded to email inquiries promptly, delivering clear and concise information to address queries. • Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.

Ivana Prašnikar

Data Entry Clerk

Skills

Languages