I’m a customer service/support representative with over 6 years of experience.
Experience
Ibex. (SquareTrade)
Feb 2021 – Apr 2022
Pakistan
Team Coach
• Accomplished department objectives by managing staff; planning and evaluating department activities.
• Developed, coordinated, and enforced systems, policies, procedures, and productivity standards.
• Maintained quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Delegated responsibilities and supervised business operations.
• Proficient with Salesforce CRM.
Ibex. (SquareTrade)
Jul 2017 – Feb 2021
Pakistan
Tier 2 technical support
• Provided professional technical support to customers on any hardware and/or software-related issues.
• Troubleshot devices, updated systems, and provided excellent customer service, ensuring all-time great client satisfaction.
• Completed detailed reports and performed other duties as assigned by managers. On-boarded and trained all newcomers in the team.
