Ivem Nisnisan, Customer Service /Virtual Assistant / Social Media Manager

About

Dedicated Virtual Assistant with strong experience in customer support, e-commerce operations, social media management, and administrative tasks. I have worked with international clients handling Shopify orders, Freshdesk/Zendesk tickets, Facebook moderation, scheduling, and backend operations. Known for being reliable, organized, and detail-oriented, I help businesses improve efficiency, maintain smooth workflows, and deliver excellent customer experiences.

Experience

Zaway Company Limited

May 2022 – Nov 2025

Part Time Virtual Assistant

Handled customer inquiries through Freshdesk with timely and accurate responses. Managed Facebook Page, post scheduling, and engagement interactions. Processed customer orders, coordinated with vendors, and ensured smooth fulfillment. Resolved PayPal disputes and processed refunds with attention to accuracy. Uploaded new products to Shopify, ensuring correct content, pricing, and images. Acted as Airbnb co-host, managing guest communication and reservation tasks. Prepared weekly fulfillment reports to improve operations and team visibility.

Word-2-Kindle

May 2018 – Nov 2021

QA/Support

evaluates the formatted prints and eBook from the standards listed before uploaded to the online store

New York Shirt Company

Feb 2017 – Jun 2018

Customer Support

Answers inquiries of the customers from the Facebook page and also with others to buy our item

Education

Iligan Computer Institute

Jun 2009 – Apr 2011

Diploma Information Technology , Graphic Designs, Programming language

Ivem Nisnisan

Customer Service /Virtual Assistant / Social Media Manager

Skills