Ivi bruni, Customer Support - English - Spanish - German

About

I am a professional with over 15 years of experience in customer service within the tourism industry, working in hotels, travel agencies, and airlines. My focus is on understanding the individual needs of each customer and providing quality service that ensures their satisfaction. Additionally, I have skills in administrative tasks such as reservation management, itinerary coordination, agenda handling, report writing, and providing support both over the phone and via email. I am fluent in English, German, and I am currently learning French to cater to international clients. I am proactive, adaptable, and work efficiently in a team.

Experience

Ring2travel

May 2023 – Present

Remote

Customer Service Agent

In my current job at the Hotel Reservations Center, I receive phone calls in different languages to make hotel bookings, modifications, cancellations, and send quotes. I also maintain an up-to-date hotel database and communicate via email with both hotels and clients. Additionally, I excel in resolving issues and handling various tasks to ensure efficient and satisfactory service.

ECC

Jan 2022 – Oct 2022

Fuengirola

Appointment setter

As an appointment setter in an English call center, my main role was to receive and make phone calls to potential clients, gathering information in a database for effective follow-up. My goal was to schedule appointments through online Zoom sessions, offering legal services provided by a highly skilled team of lawyers, managing client relationships using a GRM system to ensure personalized and satisfactory communication. From this experience in the English call center, not only did I improve my English proficiency, but I also gained valuable skills in customer communication and database management.

Calvin Tour

May 2016 – Oct 2017

Bs As

Travel Consultant

I worked at a travel agency where my main focus was selling long-distance bus tickets and short-duration tour packages. Our clientele was mainly local and primarily consisted of families seeking exciting experiences. During my time there, I was responsible for providing personalized advice, suggesting destinations, and offering additional services to ensure that each trip was memorable and tailored to our customers' needs and preferences. The satisfaction of assisting families in planning their adventures and creating unforgettable memories was a rewarding and enriching experience.

Electromedik S.A.

Jan 2010 – Jan 2015

Bs As

Administrative and personal assistant

I worked at a company related to the healthcare industry, specializing in the repair, sale, and rental of medical equipment. Initially, I started as a personal assistant to the Director, providing support with scheduling, meetings, reservations, and other administrative tasks. Later, I moved to the tender department, where my responsibilities included searching for relevant bids and preparing the necessary documentation for proposals. This experience gave me a comprehensive understanding of a sector that was new to me and contributed to my professional growth.

Education

UM University

Jan 1993 – Jan 1998

Degree in Turism

Ivi bruni

Customer Support - English - Spanish - German

Skills

Languages