Jaci Hulse

Customer Service Rep

Message

Intro

Kennewick, United States

Accounts Receivable - Medicare Follow Up at R1 RCM

Joined April 9, 2025

Skills

Languages

French

Basic

About

It's a little embarrassing, but I studied theatre in university and i think it taught me one of my biggest strengths: taking and giving constructive feedback.

Experience

R1 RCM

Mar 2024 – Present

Accounts Receivable - Medicare Follow Up

- Work with Medicare HMOs and Traditional Medicare to get claims paid - Submit medical records within HIPAA guidelines in order to support medical necessity - Accurately refer claims to other departments, if necessary - Read and interpret expected reimbursement and denial information from EOBs - Carry out contractual adjustments and write offs

Providence HME

Aug 2021 – Mar 2024

Portland, Oregon

Customer Service Rep I, II, and III, Respiratory Standards OQ

- Create and maintain accurate documentation for EMR - Take escalated patients from intake caregivers - Ensure proper billing for respiratory and sleep equipment - Work closely with Dispatch to ensure timely delivery - Assist intake caregivers with any questions - Create and update standard procedures as needed

Edwards Center

May 2021 – Aug 2021

Job Coach

- Work closely with adults with I/DD - Promote independence in the workplace - Advocate for reasonable accommodations for clients - Maintain and create accurate and consistent documentation for the state of Oregon

Monuments

Aug 2020 – May 2021

Parowan, UT

Residential Mentor

- Work closely with and supervise clients - De-escalate clients - Employ behavioral management techniques