jacinta okonkwo

Customer Support Representative

Message

Intro

Abuja, Nigeria

Studied Economics at University of Abuja Nigeria

Banking

Joined July 22, 2023

Skills

Languages

English

Native or Bilingual

About

I am an experienced customer service with over six years in banking. I have a good communication, interpersonal and Customers centric disposition. My experience over the years has equipped me with skills required to handle job pressures and deal with complex issues while meeting the needs of the organisation.

Experience

United Bank For Africa PLC

Oct 2011 – Apr 2015

Abuja Nigeria

Customer Service Officer

Issuance of manager's cheque (MC) Opening of new accounts Providing information to customers on bank's products Receipt and processing of clearing cheques Issuance of ATM cards to customers Cheque book requisition and issuance Handling of customers' requests and complaints in a timely resolution. Receiving cash deposits from customers Payments of cash withdrawal to customers

United Bank For Africa PLC

Feb 2009 – Sep 2011

Abuja Nigeria

Marketer

Manage relationships between the bank and its existing customers and also solicit for win and manage new business relationships for the bank. Create quality risk assets for the bank, by meeting the financial needs of both its retail and commercial customers.

Education

University of Abuja Nigeria

May 2011 – Sep 2016

BSc, Economics