Jackelyne Nunez Ovalle

Vagaro

Mar 2020 – Present

Imports & Onboarding Specialist

I manage incoming work requests, ensuring they are accurately documented and addressed promptly. I assist salon owners/managers with transferring information from their previous software and test automated software tools created by our engineers. Additionally, I ensure data migration is accurate by cross-checking with old platforms and facilitating the transfer of information, serving as the primary point of contact in case of any issues.

Living Spaces Furniture

Jan 2018 – Mar 2020

Operations Team Lead

Maintaining the integrity of backend reports, coaching cashiers, and ensuring SOP compliance, including daily reports, cash handling procedures, and vault opening/closing and drawer balancing.

Dick's Sporting Goods

May 2015 – Nov 2018

Customer Service Specialist

Effective communication of job expectations, including planning, monitoring, and reviewing contributions from the team. Efficient handling and handling of all customer issues, including resolving problems and complaints. Ensuring effective cash office procedures are implemented, communicating metrics to the management team, and recognizing achievements. Supervising the warehouse team to ensure procedures are up to standard and performed promptly to maintain efficiency.

SF Cable

Mar 2017 – Jan 2018

Customer Service Representative

Providing exceptional customer service through phone support, troubleshooting online/product issues, and assisting with finding solutions to specific requirements. Successfully delegated tasks within a small team, leveraging individual strengths to optimize efficiency. Negotiated with large companies for purchases and built relationships to enhance inventory stock for our valued customers.

Jackelyne Nunez Ovalle

Skills

Languages