My experience at Versatel Marketing and Insurance Supermarket Inc. has sharpened my skills in cold calling, communication, problem-solving, time management, collaboration, client engagement, and conflict management.
I excel at active listening and empathy, ensuring that customers feel appreciated and valued. Additionally, I am proficient with CRM tools, Microsoft Office, and various computer programs. With a background in maximizing operations and achieving sales outcomes, I am well-equipped to drive meaningful growth for your esteemed company. I am eager to bring my expertise and passion to your team. I would welcome the opportunity to discuss how my track record of leading high-impact projects can contribute to the success of your organization.
I am available to further explore how my experience and skills can be an asset to your team.
Experience
Versatel Marketing
Oct 2023 – Jul 2025
US
Customer Service Representative Sales
Executed over 500 outbound cold calls to engage potential customers, pre-qualifying leads and seamlessly connecting them with licensed agents to secure tailored affordable insurance plans. Resolved complaints promptly, achieving a 90% satisfaction rating. Used CRM software to maintain accurate customer records. Collaborated with colleagues to achieve team goals, including a 5% increase in customer retention and a 3% increase in sale.
