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Jacquelin Ayala

Customer Support Specialist

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Intro
Raleigh, NC, United States
Homemaker/Caregiver at Self Employed
Consumer Services
Joined November 20, 2023

Skills

Languages

Spanish
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Native or Bilingual
About
Experienced Support Specialist with over 10 years of Customer Service experience, including 5 years of technical support specific work. Strong problem-solving skills, adaptability, and attention to detail. Able to work both independently in a remote environment and as a team-oriented professional. Committed to educating and supporting others. Prepared to contribute skills and knowledge to assist your organization in achieving its goals.
Experience
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Self Employed
Aug 2017 – Present
Homemaker/Caregiver
Assisted with activities of daily living, including personal hygiene, grooming, and mobility support. Provided emotional support and fostered a positive family atmosphere through effective communication and interpersonal skills. Developed and implemented efficient household routines, optimizing time management and resource utilization. Coordinated and scheduled family activities, appointments, and events to ensure a smooth and organized daily routine.
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Faro Technology
Dec 2012 – Jul 2014
Technical Support Specialist 2
Provided technical support to clients in the 3D Metrology market via phone and email Assisted clients in Latin American countries, utilizing Spanish language skills to translate technical documents and troubleshoot issues Preformed administrative duties, data entry, process invoices, insurance verification and more. Utilized ticketing system to accurately document customer interactions, technical solutions, and status updates Acted as a liaison between clients and internal teams to ensure prompt resolution of client concerns and inquiries Assisted in the testing of software updates before their release, helping to identify and report any issues to the development team
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Charter Communications
Dec 2011 – Dec 2012
CSR Technician
Team Lead, assisted with de-escalations and audits. Handled inbound and outbound calls, listening to customers' needs and providing helpful solutions Processed payments and upgrades Troubleshoot cable, internet and phone services nationwide
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