Jacqueline Brinkley, Marketing Coordinator

Thompson Creek Window Company

Jan 2024 – Present

Remote/Lanham MD

Marketing Coordinator

Responsible for project management and providing crucial administrative support to ensure seamless operations. • Project Management: Utilized Asana for efficient project tracking and management. • Administrative Support: Provided administrative assistance to ensure smooth operations. • Lead Monitoring: Managed and monitored multiple leads to enhance sales efforts. • Referral Rewards Program: Developed and managed referral rewards program to incentivize customer referrals. • Marketing Campaign Support: Assisted in the execution of marketing campaigns to drive brand awareness and sales. • Event Coordination: Coordinated various marketing events to engage with customers and prospects. • Invoices and Reports: Prepared and managed invoices and reports for marketing activities. • Quality Assurance: Ensured the quality and accuracy of marketing materials and campaigns.

Southern Regional AHEC

Sep 2021 – Apr 2023

Fayetteville, NC

Practice Support Coordinator

During my tenure as a Consultant and Practice Support Coordinator at Southern Regional AHEC, I spearheaded comprehensive Quality Improvement initiatives within physician offices. • Conducted Quality Improvement initiatives for physician offices, specializing in: • Health Information Exchange (HIE) Training. • Conducting Gap Analysis to identify areas for improvement. • Documenting processes using Salesforce and SharePoint. • Facilitating workflow optimization in provider offices. • Developing and updating job descriptions to enhance organizational clarity and efficiency. • Contributed to specialized projects: • Played a role in securing and managing the "A Cure 4 Moms Grant", focusing on addressing OB Health Disparities. • Engaged actively in Health IT Work Group and Timeliness to Prenatal Care Work Group, creating bespoke training materials to drive performance improvements.

Bayhealth Medical Center

Jun 2008 – Mar 2021

Dover, DE

Supervisor/Lead

Responsible for the management of Maternal Fetal Medicine and Endocrinology at 4 locations with ~30 employees. Demonstrated strong leadership and supervision skills by directing front office operations and overseeing staff performance. I conducted yearly reviews and interviewed candidates, ensuring a high-performing team. • Leadership & Supervision: Directed front office operations, leading as Practice Manager, overseeing staff performance, conducting yearly reviews, and interviewing candidates. • Training & Compliance: Managed staff education through HealthStream, ensuring adherence to regulatory standards. • Financial Administration: Administered payroll, accurately inputted charges into MD Everywhere billing system, and contributed to budget review for fiscal year planning. • Project Coordination: Orchestrated projects using EPIC, GE Viewpoint, and Nemours Building systems, ensuring seamless execution. • Logistics Management: Handled supply procurement, provider scheduling, and coordinated meetings, optimizing office efficiency. • Team Engagement: Fostered employee engagement through monthly staff meetings, training initiatives, and frontline support. • Administrative Duties: Managed all front office responsibilities, from patient scheduling to insurance verification, maintaining high standards of service delivery.

Jacqueline Brinkley

Marketing Coordinator

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