I am a proficient leader, I lead by example, I include everyone on my team to be involved and participate, each person plays a part to the success of the business. I’ve been a Lead Support for 7+ years and a Trainer for 5.
Experience
Apple
Apr 2017 – Present
Remote Salt Lake City Utah
Support Lead
Lead a team of 15 -30 agents taking incoming calls, also including escalations, disputes and fraud.
