6+ Yrs Tech-savvy professional well-versed in providing technical support, troubleshooting hardware and software issues, and resolving technical issues. Skilled in providing customer service and training, with excellent problem-solving and interpersonal skills. Experienced in quickly and accurately identifying and resolving technical issues, with a strong commitment to customer satisfaction.
Experience
Amzon
Jan 2021 – Present
Poland
Tech Support
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Investigate technical issues and provide ideas for fixes.
Hands-on experience with Windows/Linux/Mac OS environments
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Track computer system issues through to resolution, within agreed time limits
