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Jainice Brown

Greetings! My name is Jainice but you can call me Jai. My favorite hobby to do currently is making scented body butters and soaps.

Hi my name is Jainice , you can call me Jai for short. I’m from California but not where the waves are lol. My favorite hobbies are cooking and creating scented body butters and soaps. I have been employed with Cutter Law , a personal injury firm for 3 years as an Office Assistant. A typical day as an office assistant consist of providing above and beyond customer service making all clients and potential clients feel warm and welcomed. We handle a lot of highly sensitive cases so it’s important in my role to remain empathic and patient as clients share their cases. I distribute mail through our firm and throughout the building to other offices. I handle office tasks such as but not limited to copying, filing, fax, scan and email for attorneys, legal assistants, legal secretaries, paralegal etc. I send out welcome and rejection letters. My favorite part of my position is taking on the special challenges that the attorneys assign to me. Some of those special projects are mass mailings, binders, medical records, mailing important documents. Well ! That’s a little about myself and I look forward to hearing from you soon. -Happy Holidays Jai
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Cutter Law
Apr 2021 – Present
Office Assistant
Greeting everyone with a warm smile and clients over the phone with a pleasant voice • Organizing our office supplies closet and snack room • Answering high volume inbound calls • Sorting mail for our firm in other suites • Creating PNC Welcome/Rejection Templates • Helping Attorneys/Legal Assistants with side projects from referral firms • Scan and sort out Cutter’s mail to distribute to the correct Case managers/Assistants. • Scan and send checks to the legal assistant, and cc Attorney, manager and office assistant. • Prepare and send out Certified Mail+ Return Receipts and log the tracking number associated with mail. • Special projects (Mass mail, order medical records, binders, mailing out documents,) Helping intake specialists with intakes Able to effectively prioritize and meet deadlines • Scheduling small/ large/war conference room meetings • Decorating the office for holidays and events • Forward voice mails from Outlook to the correct case manager • Taking the mats outside the building first thing in the morning along with preparing coffee for everyone in the building. • Handling office tasks that consist of filing, setting up for meetings, reordering office/store supplies, inventory delivering mail packages, answering emails phone calls, data entry and managing budgets and keeping organized records
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Advanced Psychiatry Associates
Jun 2018 – Apr 2021
Medical Receptionist
• Efficient in handling office and administrative tasks with multi psychiatric providers, such as PMHNP (Psychiatric Mental-Health Nurse Practitioner), LMFT, (Licensed Marriage Family Therapist) LCSW, (Licensed Social Worker), MD (Medical Doctor) • Efficient in managing and scheduling appointments for patients and four providers records, medical billing, and financial information. • Performs day-to-day administrative functions and general office duties including but not limited to word. • processing, copying, faxing and filing, • Verify insurance and collected copayment/payments prior to appointments. • Submitted Prior Authorizations for controlled medication sent to the Pharmacy. • Collect patient data including insurance, demographic, and health history to ensure all information current and to coordinate with previous Practitioners. • Carefully documented patient symptoms and behaviors in clinical messages. • Critically verify the accuracy of daily charges and insurance eligibility • Coordinating and maintaining scheduling for the patients and the clinical staff • Scheduled new/existing patient's appointments. • Obtaining signatures for the file on required forms for billing purposes and/or contract health services. • Retrieving patient charts assembling patient records by inserting required forms • Create ROI (Release of information) and Medication consent documents to sign that required a signature from the patient by the practitioner. • Work on a variety of different systems and platforms. • Answer and respond to phone calls from patients, labs, and pharmacies. • Labeled, packaged, and shipped supplements, lab results and MD recommendations.
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Encina High School
Aug 2011 – May 2015
High School Diploma