Jairo C.

Technical & Non-Technical Product Support Quality Assurance Specialist & SEO Certified Blogger/Writer

Message

Intro

San Salvador, El Salvador

Consultancy Services/Freelance Product Support Quality Assurance & Technical Customer Support at Crisp Chat

Studied SEO at HubSpot Academy

Studied IT - Technical Support at Coursera - Google Academy

Studied at Colegio INCADE

Information Technology & Services

logblg.com

Joined June 17, 2022

Skills

Languages

Spanish

Native or Bilingual

English

Fluent

About

From Sales to Product Quality Assurance for the fastest-growing startup ever, and from that to Freelance Consultant & Blogger more recently; I have gotten the best results over the last seven years. I have worked in different LOBs and companies; some of them are part of world-leading Technology & Entertainment brands such as Microsoft, Sony PlayStation, and Hopin. I am results-oriented, and always looking to succeed and develop new skills. At the same time, I feel passionate about teamwork as I believe we learn the most useful, engaging, and sometimes even fun things from the people around us. Reach out for Consultancy/Collaboration if you are starting a Support, Support QA Team, or need SEO Support for your business. Some of the tools I have worked with: *Windows, MAC, IOS, Android, Huawei, and Chrome OS. *Office and Google Suite. *Klaus App & Oasis. *Zendesk, Intercom, Salesforce, Hubspot, and Crisp. *Citrix, Notion, Confluence, and Guru. *Stripe, Chargebee, Paypal, Wise, and Payoneer. *Zoom, Skype, Google Meet, Hopin, and Airmeet. *Trello, Firmbee, Jira, and Zoho Projects. *Canva, Lightroom, and GIMP. *Google Search Console, Bing Webmaster Tools, and Semrush. *Zapier, Stack Overflow, Visual Studio Code, and Chrome DevTools (HTML, CSS, and JS.) A bit more about myself/bonus: I love Technology, Computers, Software, Photography, Blogging, Food, TV Series, Arts, Sports, Music, Psychology, and Social Behavior. I'm always looking for new interests and activities. 😎 My Professional Blog Is Ready! Please Like 👍🏻 and Subscribe ✉️

www.logblg.com

Let’s dive into Tech and Remote Work!

Experience

Crisp Chat

Mar 2022 – Present

Remote

Consultancy Services/Freelance Product Support Quality Assurance & Technical Customer Support

Currently collaborating with Crisp IM as part of their Support Team.

Hopin

May 2021 – Feb 2022

Remote

Product Support Quality Specialist

In charge of performing quality assurance for all customer support interactions, client-facing, and internal documentation. The first person to be part of the Support QA department, so I started the department from zero, onboarded, and trained two more QA Specialists. I have experience creating and supervising KPIs for around 44+ agents, as well as delivering feedback on a weekly basis.

Ubiquity - Wash & Coinamatic US

Jun 2019 – Sep 2020

Hybrid

QA Analyst

In charge of performing quality assurance for all customer support interactions, client-facing, and internal documentation.

Education

HubSpot Academy

Jan 2022 – Feb 2022

SEO Certification, SEO

Coursera - Google Academy

Jan 2021 – Sep 2021

Google IT Support Specialization, IT - Technical Support

Colegio INCADE

Jan 2012 – Nov 2013

High School