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Jamal Johnson

Technical Support Specialist

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Intro
Bradenton, United States
Technical Support Specialist at Wells Fargo
Joined July 1, 2025

Skills

Languages

English
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Native or Bilingual
About
I am a motivated IT professional with hands-on experience in troubleshooting, system administration, and technical support. Skilled in resolving hardware/software issues across Windows, macOS, and Linux environments. Proficient with cloud platforms (AWS, Azure), support tools (Zendesk, Jira), and basic networking and security protocols. Quick learner with strong communication skills and a proven ability to support users in remote team settings.
Experience
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Wells Fargo
Jan 2024 – Present
Remote
Technical Support Specialist
● Provide technical assistance via phone, email, or chat, troubleshooting hardware and software issues for end-users, ensuring timely and accurate resolution. ● Diagnose and resolve common technical problems related to operating systems, applications, and network connectivity, escalating complex issues as needed. ● Document and track all support requests in a ticketing system (e.g., Zendesk, Freshdesk), ensuring clear communication and follow-up with users. ● Assist in software installations and updates, guide users through system configurations, and provide training on basic IT tools and processes to improve efficiency
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Wordpress
Jun 2023 – Dec 2023
Remote
Software Support Specialist
● Assist in the creation and maintenance of WordPress websites, including theme customization, plugin installation, and content updates. ● Perform basic troubleshooting of WordPress websites, resolving issues with themes, plugins, and server configurations to ensure optimal website performance. ● Collaborate with design and development teams to implement new website features, improve site functionality, and maintain responsive design across various devices.
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Global Linking Solutions
Feb 2022 – May 2023
Remote
Network Operations Manager
● Oversaw daily operations of the Network Operations Center (NOC), ensuring 24/7 network performance monitoring, incident response, and service availability across client infrastructures. ● Led a remote team of network engineers and technicians, providing guidance, setting performance goals, and facilitating training to ensure high standards in support delivery.
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