James Budwell, Customer Support Specialist

About

Relationship oriented, quick thinking, and leadership development-driven innovator with experience in business administration, customer, marketing, and lead generation at Enterprise Holdings, Real Property Management, Kabrina Budwell Consulting, and for Olympic Athletes and Authors. Motivational team leader who utilizes effective communication to encourage team development, growth and encourages team members to achieve personal and professional goals. Creative communicator with a knack for relating to people at a personal level and creating a professional relationship with colleagues, leaders, and other agents in a fast-paced environment.

Experience

Patriot Pros

Jun 2022 – Present

Castle Rock, CO

Customer Service Representative

Provided outstanding customer service, by providing inbound and outbound services ensuring sales, reviews, and placing in the top percentage of CSR agents in the Nexstar Network. • Had an outstanding outbound booking rate of 35%, with the expectation of only booking 6% • Achieved booking inbound out of 91% rate out of 436 leads • Responsible for overseeing the Presidential Club Membership, which served over 1300 members • Coached the team on customer feedback, and initiated several ideas for better customer service

Kabrina Budwell Consulting

Jun 2020 – Present

Remote

Account Manager

Assisted in client ads, email marketing efforts, and social media with a primary focus on growth, creating online courses, and substantially increasing followers on social media and engaged email subscribers. • Audited professional Linkedin, Youtube, and Facebook accounts and increased Linkedin accounts by over 800 followers in 2 months • Decreased client’s company ad spend from $8.36 per click to $0.56 and increased click rate by 10 times • Migrated clients to ConvertKit, and created strategies to increase subscribers and engagement for the President of American Taekwondo • Grew Pinterest accounts from 1-2 post impressions to 68.34k in 50 days

Real Property Management

Jul 2018 – Oct 2019

Aurora, CO

Service Advisor

Assisted in developing a customer service-focused culture with results by correcting margin, assisting in establishing a new software with tenants and owners, training and developing team members, and onboarding of outside vendors to the maintenance department. • Managed and coordinated maintenance issues for 800 properties in the Denver, Lakewood, and Aurora area • Increased overall Margin from a point of 20% to 35% • Established protocol in the company for the length of maintenance work orders, taking completion of a task from 25 days to 13 days

Enterprise Rent A Car

May 2016 – Jul 2018

Thornton, CO

Management Assistant

Successfully assisted in managing several rental car locations in the Rocky Mountain region by providing excellent customer service, forecasting the number of cars needed for each growing branch, found ways to save on expenses, and developed and trained employees. • Grew the rental car location at O’Meara Ford by 50% within three months • Discovered ways to save the company over $25,000 in revenue within two months • Trained and equipped other managers in sales, data, and customer service • Assisted in the evaluation of potential employees for the organization • Drove consistent customer service scores in the 90’s and placed 2nd and 1st regionally for Customer Service

Enterprise Rent A Car

Sep 2015 – May 2016

Aspen, CO

Management Trainee

Influenced two rental car branches in the Roaring Fork Valley to exceed in personal sales and Team development and established policies throughout the region as a member of the Ethics Committee. • Drove the team from a 76 customer service score to achieving a 92 out of 100 within three months • Created policies that cut losses by $4,974 the year prior and helped the branch gain $9,998 the current year in gas sales alone • Achieved an outstanding performance by placing 1st and 2nd place in regional sales consecutively

Education

Colorado Christian University

Aug 2009 – May 2012

Bachelors, Biblical Studies

James Budwell

Customer Support Specialist

Skills

Languages