James Lorenze Lamoste, Virtual Assistant

About

Hi! I'm James, a dedicated and results-driven General Virtual Assistant with over 7 years of experience in the BPO industry. Throughout my career, I’ve worn many hats—technical support representative, customer service agent, email support, content moderator, and sales associate—which has equipped me with a diverse and adaptable skill set. I’ve recently transitioned into the freelance space, specializing in Lead Generation for eCommerce businesses. I work with tools like SmartLead, Apollo, and

Hunter.io

to collect high-quality leads, enabling sales and marketing teams to focus on conversion. My approach is always research-driven, organized, and tailored to meet campaign goals. I trained under FAVA and Coach Monique, where I built a strong foundation in Virtual Assistance. I’m always eager to learn new skills and take on challenges, including social media management, where I’m currently expanding my expertise. Whether you're looking for someone to help grow your business pipeline or provide reliable virtual support, I bring commitment, efficiency, and a positive attitude to the table. Let’s connect and explore how I can support your business goals!

Experience

HerbalMana

Nov 2024 – Apr 2025

Utah

Lead Generation Specialist

As a Lead Generation Specialist, I specialize in sourcing high-quality leads to support business growth. I'm responsible for gathering accurate and targeted data on potential clients using tools like Apollo.io, Hunter.io, LinkedIn Sales Navigator, and manual data mining across various social media platforms. Every day, I accumulate thousands of verified leads, ensuring that sales and marketing teams have a strong foundation to launch effective outreach campaigns. My work directly contributes to expanding client pipelines, improving conversion opportunities, and driving revenue growth. With a sharp eye for detail and a commitment to accuracy, I deliver organized, ready-to-use lead lists tailored to specific industries, niches, and campaign goals.

Conectys

Jun 2023 – Dec 2024

Davao City, PH

Content Moderator

As a Content Moderator, I was responsible for reviewing and filtering user-generated content to ensure it complied with platform guidelines and community standards. I primarily focused on short-form videos, where I evaluated and flagged content that was inappropriate, harmful, or violated policies. My role required a strong eye for detail, quick decision-making, and the ability to apply judgment in sensitive or high-pressure situations. I worked diligently to help maintain a safe and respectful online environment by removing content that promoted violence, hate speech, harassment, or misinformation. Through this experience, I developed valuable skills in digital safety, critical thinking, and content analysis, all while maintaining high productivity and accuracy in a fast-paced setting.

Alorica

Mar 2022 – Mar 2023

Davao City, PH

Sales Associate

As a Hotel Sales Associate, I was responsible for promoting the hotel's services and securing bookings for events, corporate stays, and group reservations. I actively communicated with potential and existing clients to understand their needs, provide customized solutions, and ensure a seamless booking experience. My role involved preparing proposals, negotiating rates, and coordinating with internal departments to deliver exceptional service from inquiry to post-stay follow-up. I consistently met or exceeded sales targets by building strong client relationships, staying updated on market trends, and maintaining a professional, customer-focused approach. This experience strengthened my skills in sales, communication, and client management within a fast-paced hospitality environment.

Concentrix B2B Sales Services

Oct 2020 – Jan 2022

Davao City, PH

Technical Support Representative / Sales Associate

As a Technical Support Representative specializing in router-related concerns, I provided expert assistance to customers experiencing connectivity issues, hardware setup problems, and network configuration challenges. I guided users through step-by-step troubleshooting for both basic and advanced router issues, including firmware updates, Wi-Fi optimization, port forwarding, and device compatibility. Alongside technical support, I was also responsible for identifying opportunities to upsell or recommend upgraded internet packages, router models, and extended service plans that aligned with the customer's needs. This dual role allowed me to combine technical problem-solving with sales-driven communication, consistently meeting support resolution targets while contributing to revenue goals. My experience strengthened my ability to simplify complex networking concepts, handle high-pressure situations, and deliver both technical solutions and value-based sales with a customer-first approach.

VXI Global Holdings

Feb 2018 – Aug 2020

Davao City, PH

Email Support Representative

As a Customer Email Support Representative for Uber Eats, I was responsible for handling food order-related concerns through email communication. I assisted customers with issues such as incorrect or missing items, delayed deliveries, canceled orders, refund requests, and account-related inquiries. My role required careful attention to detail, empathy, and fast resolution to ensure a smooth and satisfying customer experience. I investigated order histories, coordinated with restaurants and delivery partners when necessary, and followed company guidelines to provide fair and timely solutions. This experience sharpened my written communication skills, boosted my ability to multitask in a high-volume support environment, and reinforced the importance of delivering service with accuracy, professionalism, and a customer-first approach.

Education

Notre Dame of Kidapawan College

Jun 2015 – Oct 2018

Undergraduate / 3rd Year, Bachelor of Science in Computer Engineering

James Lorenze Lamoste

Virtual Assistant

Skills

Languages