Jamie Masang, dual British and Thai national, specialise in remote administration and customer service.

Mainstage Festivals

Apr 2022 – Jun 2023

Hybrid England, United Kingdom

Customer Service Assistant

Achieving high customer satisfaction levels by understanding and exceeding customers’ expectations. Overseeing customer service operations for 6 European music festivals with 18,000 attendees. Cooperating with a team to ensure the response of timelines, boosting ratings and handling processes. Managing communications by answering 50+ emails daily, evaluating feedback and assessing trends. Identifying and hiring the right talent for the organisation, and providing training programmes. Successfully named an Albanian music festival in collaboration with London’s biggest underground event organisers LWE, resulting in boosting brand awareness levels and contributing to business requirements.Achieving high customer satisfaction levels by understanding and exceeding customers’ expectations. Overseeing customer service operations for 6 European music festivals with 18,000 attendees. Cooperating with a team to ensure the response of timelines, boosting ratings and handling processes. Managing communications by answering 50+ emails daily, evaluating feedback and assessing trends. Identifying and hiring the right talent for the organisation, and providing training programmes. Successfully named an Albanian music festival in collaboration with London’s biggest underground event organisers LWE, resulting in boosting brand awareness levels and contributing to business requirements. Skills: Customer Service · Live Events · Administration · Sales · Creative Problem Solving