Jane Peterson | RemoteHub

About

Experienced Travel consultant looking for work in travel or customer service.

Experience

Target.com

Sep 2020 – Jan 2021

Brooklyn Park, MN

Seasonal Sr Specialist Guest Retail

• Assisted guests over the phone and via email with their Target.com orders using Sales Force and Axiom including the following: • Placing orders and tracking their orders once shipped. • Replacing or refunding lost shipments. • Intercepting shipments for change of address or return to Target.com. • Resetting passwords and/or changing the email address for their account. • Price matching a competitor’s price. • Returns with refund or replacement. • Clarifying terms and conditions on sales and promotions. • Procuring replacement part if item arrived damaged or missing a piece. • Issued concessions in some instances where service fell short. • Received favorable reviews on after call surveys.

Teplis Travel

Feb 2019 – Mar 2020

Atlanta, GA

Corporate Travel Consultant

• Assisted clients in booking and managing domestic travel: air, car, and hotel. • Processed reservations for individuals’ itineraries via WORLDSPAN. • Assisted with group air reservations utilizing spreadsheets, email, and reservation system.

Carlson Wagonlit Travel

Dec 1995 – Dec 2018

Lisle, IL

Senior Travel Consultant

• Assisted clients in booking and managing domestic and international travel: air, car, and hotel. • Partnered with corporate clients to create domestic and international reservations via WORLDSPAN, APOLLO, and over the phone. • Served as a liaison between client and third party agents in researching and resolving client issues. • Managed travel plans in reservation center, on-site, and telecommuting settings. • Fulfilled reservations made via self-booking tool. • Assisted clients in obtaining travel documents, including passports and visas. • Helped plan large annual conference event by managing attendees and coordinating travel. • Recognized as a Top 25 consultant company-wide for achievements in productivity.

Education

Central Lakes College

Sep 1988 – Dec 1989

Diploma, Travel Industry

North Park University

Sep 1980 – May 1984

B.A. , Psychology