Jane Wairimu

Customer Care Representative/ Virtual Assistant

Message

Intro

Nairobi, Kenya

Virtual Assistant at Aventus IT

Studied LINGUISTICS at Nairobi University

Consumer Goods

Joined August 23, 2023

Skills

Languages

English

Fluent

About

I am a Customer Service Representative with over seven years of experience having worked with different organisations dealing with different goods and services. I have the ability to communicate clearly and effectively both in writing and verbally. I am confident in my ability to assist customers over the phone with politeness and a friendly tone that makes them feel comfortable and appreciated. My customer service skills have been developed through my experience working in similar roles, where I have handled customer complaints, provided support, and resolved issues in a timely and efficient manner.

Experience

Aventus IT

May 2003 – Present

REMOTE

Virtual Assistant

Schedule meeting with clients Record keeping Travel and accommodation arrangement

SAFER ROAD RESCUE

Feb 2021 – Apr 2023

REMOTE

CUSTOMER SERVICE

•Answered customer inquiries and resolved issues , demonstrating empathy and resolving problems on the spot. •Provide customer support through phone and chat. •Escalated customer issues to supervisor when necessary. •Make cold calls to potential clients and introduce them to the product or service being offered. •Overcome objections and persuade potential clients to set up appointments or make a purchase. •Maintain accurate and detailed records of all calls and follow-up activities in a customer relationship management (CRM) system. •Collaborate with the sales team to ensure that all leads are properly nurtured and followed up on.

Education

Nairobi University

Jan 2013 – Nov 2017

BACHELORS OF ARTS, LINGUISTICS