Janica Vidal, Salesforce Administrator

About

With 3-year experience in Salesforce as a Support Engineer and DevOps. I have gained a wide range of experiences on Salesforce Administration providing support for clients all over Asia Pacific for their administration needs. And an experience in DevOps under Release Management which we manages the process from development through production. OPEN TO LEARN NEW ROLES.

Experience

Accenture Inc.

Dec 2024 – May 2025

Philippines

PG&E - Salesforce DevOps Engineer

- Configure environments, user permissions, and branching strategies. - Run deployments and validate changes using Copado. - Manage conflict resolutions and back promotions. - Manages the overall process of deploying user stories from lower to higher environments.

Accenture Inc.

Mar 2023 – Dec 2024

Philippines

SFDC E&I Dyson OXP - Salesforce DevOps

- Design, build and configure applications to meet business process and application requirements. - Provide planning, scheduling, coordinating, and managing of all activities related to the release of a system. - Manages the process from development through production, ensuring the successful, stable, and controlled transition of new software, updates, and configuration changes.

Accenture Inc.

Jun 2022 – Sep 2022

Philippines

GTSS - Salesforce Support Engineer

- Provide user support and technical guidance on our clients in using Salesforce and its components and features. - Resolve user support tickets . Manage Validation Rules, Workflow Rules and Process Builder - Ability to use Data Import Wizard, Data Loader, Change Sets and Workbench using SOQL and Rest API - Help and assist clients on their org issues and inquiries regarding Salesforce. - Troubleshoot the issues efficiently and develop resolutions with the help of Knowledgebase articles. - Understanding the business processes, pain points, business needs and customer experience.

Education

PHINMA - University of Pangasinan

Jun 2015 – Apr 2019

Bachelor of Science, Information Technology

Janica Vidal

Salesforce Administrator

Skills

Languages