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Janine Berido

If you are positive, you will see opportunities instead of obstacles.

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Intro
Philippines
Studied Marketing Management at University of Cebu
Consumer Services
Joined November 8, 2022

Skills

Languages

English
-
Fluent
About
I have been in the call center industry for almost 6 years here in the Philippines. I am an enthusiastic and goal-driven customer service support, technical service support and I can also do upselling. I am currently looking for a full-time and long term work.
Experience
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Accenture
Aug 2019 – Aug 2021
IT Park Lahug Cebu, Philippines
Customer Service Representative and Cloud Support Agent
- Worked in a UK based Telco (postpaid) - Answer calls related billing inquiries, latest phones price plans and if its applicable to their credit status - Sell phone plans to interested customers according to their budget and needs - Troubleshoot data and signal issues - Walk the customers through website portal and online app
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ALORICA
Feb 2017 – Feb 2018
IT Park Lahug Cebu, Philippines
Technical Support Representative
> Troubleshoot cable tv issues with residential customers such as black screen, snowy screen, No signal, channel not showing with error message, PPV not playing > Offer TV cable plans according to the customers preference > Offer loyalty plans for long-time customers to renew contract > Address and resolve billing issues > Evaluate if new technician is needed or if it's a defective cable box. > Upsell protection plans
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Sykes Asia Inc.
May 2015 – Nov 2016
Cebu, Philippines
Customer Service Representative
>Offshore customer service representative n a big telco company in the US for prepaid mobile phones and prepaid plans. >Offering mobile plans by matching data or minutes according to the customer's needs > Provide solution with customers' complaints >Troubleshoot online app installation and walk them through how they can process payments online or check their data usage and remaining minutes. >Activate new simcard on their account with the same phone number or assist with their mobile number change request. >Assess if the customer is eligible for credit request
Education
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University of Cebu
Jun 2018 – Mar 2019
BSBA, Marketing Management
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