Janine Villafuerte, Virtual Assistant

About

I specialize in taking the administrative burden off your plate so you can focus on what matters most. With experience in virtual assistance, dispatching, and technical support, I ensure your operations are streamlined and efficient. I can assist with: ✅ Calendar Management & Scheduling – Ensuring your time is organized and optimized. ✅ Task Coordination & Prioritization – Keeping projects on track and meeting deadlines. ✅ Customer Support – Offering timely and professional communication with clients and customers. ✅ Email Management – Organizing and responding to emails to keep your inbox under control. ✅ Basic IT Support – Handling routine technical tasks such as troubleshooting and user management. ✅ Document Organization – Streamlining records and keeping your files easy to access. Whether you need help managing schedules, organizing workflows, or providing support to your team or clients, I’m here to help. I bring a strong attention to detail, excellent communication, and a proactive mindset to every task I handle. Let’s connect and discuss how I can help you save time and increase productivity!

Experience

Dakona, LLC

Sep 2020 – Present

USA - Remote

Administrative Support Specialist | IT Coordinator

Manage and prioritize over 30 client requests, coordinating IT troubleshooting, software assistance, and administrative support to ensure efficient resolution. Schedule and coordinate appointments, meetings, and the allocation of IT assets, software licenses, and workspace resources for on-site and remote teams. Maintain accurate records, reports, and documentation to track task progress and performance. Assist in email management, data entry, and document organization, enhancing team efficiency. Provide level 1 technical support, manage client accounts, and schedule appointments while ensuring prompt issue resolution and high customer satisfaction. Use ConnectWise Manage (PSA) and Office 365 to streamline administrative workflows and improve efficiency.

Infocom Technologies Inc.

Jul 2019 – Aug 2020

Makati

Technical Support & Customer Service Representative

Provided customer service and virtual assistance through phone, email, and chat, ensuring seamless client support. Supported clients with technical troubleshooting, account management, and appointment scheduling to enhance the user experience. Documented customer interactions and provided feedback to improve processes.

Education

Pamantasan ng Lungsod ng Muntinlupa

Jun 2014 – Jun 2019

Bachelor's, Information Technology

Janine Villafuerte

Virtual Assistant

Skills

Languages