Jan Michael Diongson

Highly experience Customer Service professional and Virtual Assistant

Message

Intro

Caloocan City, Philippines

Customer Service Associate at Compass Experience Labs

Studied Behavioral Psychology at Isabela State University

Financial Services

jandiongson.wordpress.com

Joined March 7, 2023

Skills

Languages

English

Fluent

About

Highly experience Customer Service professional proficient in researching and resolving customer problems by utilizing stong problem-solving and communication skills to deliver customer satisfaction, in-depth experience aassessing individual needs, upselling and cross-selling solutions to better serve both the customer and company. Detail-oriented, multi-tasker that excels in high volume customer service environments.

Experience

Compass Experience Labs

Mar 2022 – Present

Columbus, Ohio

Customer Service Associate

Customer service for a telemedicine company that answers query both through emails and inbound calls.

Citigroup Business Processing Solutions

Sep 2014 – Mar 2022

Taguig City, Philippines

Customer Service

Retail bank officer that specialized in training, quality, management, and customer service.

HongKong Shanghai Banking Corporation

Nov 2010 – Sep 2014

Quezon City, Philippines

Process Executive

Disputes processing for retail account.

JP Morgan Chase

Mar 2008 – Oct 2009

Makati, Philippines

Mortgage Expert

Customer service for home lending both in billing and insurance.

Education

Isabela State University

Jun 2001 – Mar 2005

B.S. in Psychology, Behavioral Psychology