An organized Virtual Assistant focused on improving accuracy and efficiency by maintaining and developing administrative and procedural processes. 4 years of total experience, with 2 years Data Entry & Social Media Manager experience. A highly motivated and communicative individual with excellent data entry, time management, editing and customer service skills. Experienced in providing quality administrative support to clients for the past four years. Aspiring to work in a role that values hard work and dedication.
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Experience
Visa Jobs
Jan 2023 – Apr 2023
Australia
Social Media Manager
• Analyzed and reported social media presence, engagement, and effectiveness on all platforms
• Planned and created robust social media presence to support sales and marketing teams.
• Created, posted and managed updates and responses for all online content for the brand's social media
• Fostered growth of presences on Facebook, Twitter, Tiktok, Instagram, LinkedIn, Youtube, and Google+.
Veeva Systems
Jun 2022 – Dec 2022
Budapest, Hungary
Portuguese Data Steward
• Managed to increase accuracy of company data by 16% by researching and correcting errors as occur • Analyzed and processed over 20 000 documents in the Veeva Network system
• Identified 2 data quality issues through error analysis, collaborating with data stewards on process control
• Undertook corrective measures meeting operational requirements, improving database accuracy by 70%
FGC+
Oct 2021 – Dec 2022
Bacolod, Philippines
Virtual Professional - Portuguese Data Entry Specialist
• Increased speed of mailings and invoices transcription by 17% over other team members
• Extended administrative support with a team of 2 to the Product Team, translating business documents into 2 languages
• Managed and processed electronic files via software applications such as Microsoft Excel and Adobe Acrobat
• Implemented automation facility across 2 processes, resulting in drop in data entry errors by 22%
The Roosevelt Center - Aesthetics & Cosmetics
May 2021 – Apr 2022
Boston, U.S.A
Virtual Assistant - Portuguese
• Communicated project requirements in weekly meetings for supply order process
• Maintained file management system, pre-assembling files and keeping sufficient number for requirement by service unit, reducing project time by 20% and help client satisfaction by 15%
• Administered 16 social media accounts for 4 websites, including one each of Facebook, Pinterest, Twitter, and Instagram
• Assumed responsibility for telephones and emails, directing individuals through channels, with an average of 17 inquiries per hour answered
Education
Brigham Young University
Jan 2020 – Dec 2022
Associate’s Degree, Business Administration & Management