Jasmin Claire Tatlonghari

Customer Service and Technical Support

Message

Intro

Alfonso, Philippines

Studied High School at C. Arellano High School

Telecommunications

Joined April 7, 2025

Skills

Languages

English

Advanced

Tagalog

Native or Bilingual

About

My name is Jasmin Claire Tatlonghari, but you can call me Jaz. With nearly 15 years of experience in the BPO industry supporting US telecom companies, I have honed my skills in customer service, sales, technical support, and quality analysis—ensuring excellent client interactions and efficient problem resolution. Throughout my career, I have successfully handled customer inquiries, troubleshot technical issues, and delivered high-quality service that enhances customer satisfaction and retention. In my sales experience, I have consistently identified opportunities to upsell and cross-sell relevant products and services, ensuring customers receive solutions tailored to their needs while driving revenue growth. My ability to seamlessly integrate upselling techniques into conversations has contributed to increased sales conversion rates and enhanced customer loyalty. As a former Quality Analyst, I have developed a keen ability to transcribe key points from live and recorded calls, compile performance reports, and ensure operational efficiency. This role helped me become more detail-oriented, as I had to evaluate performance, identify trends, and provide actionable feedback to enhance service quality. I am eager to bring my expertise and commitment to excellence to your team. I welcome the opportunity to discuss how my experience aligns with your company’s needs. Thank you for your time and consideration. I look forward to hearing from you soon.

Experience

Asurion

Apr 2024 – Apr 2025

Santa Rosa, Laguna PH

Technical and Sales Support

• Taking inbound calls supporting customers with their technical concerns. • Provides offers and recommendations for customer’s tech products.

Iqor

Feb 2020 – Apr 2024

Dasmarinas, Cavite PH

Specialist (Account and Technical Support / Training Mentor)

• Taking inbound phone calls supporting customer queries, account management, billing and technical support for their mobile phones, home internet and other connected devices. • Provides real time support for trainees. Handles escalated / sup calls. • Audit calls to identify behaviors affecting performance. • Provides coaching sessions to help experts achieve metric goals.

Sutherland

Oct 2014 – Feb 2020

Carmona, Cavite PH

Quality Analyst

• Audit calls to monitor the quality of customer service. • Scrubbing calls to identify behaviors affecting performance. • Sending of Reports • Monitor teams monthly/weekly scorecard to analyze and provide insight to Operations on how we can drive performance and hit the goal.

Convergys

Apr 2012 – Aug 2014

Santa Rosa, Laguna PH

Escalation Specialist

• Taking escalated / sup calls. • Floor support. • Sending Reports. • Analyzes data based on escalated calls.

KGB Phils.

Apr 2010 – Apr 2012

Santa Rosa, Laguna PH

Directory Assistance Operator

• Taking in inbound phone calls for customers looking for specific listings in the directory.

Education

C. Arellano High School

Jun 2004 – Mar 2008

High School Diploma, High School