Jasmine Doss

IT Service Desk Analyst

Message

Intro

Columbus, United States

IT Service Desk Analyst at Huntington National Bank

Studied Business Management at Columbus State Community College

Studied at Gahanna Lincoln High School

Banking

Joined March 9, 2024

Skills

Languages

English

Native or Bilingual

About

I’ve worked in the banking industry for the past 10 years. I’ve expanded my banking knowledge by working my way up through different departments throughout the bank. I started out as a Bank Teller, Consumer Loan Servicing Specialist, Functional Coordinator, Senior Post Loan Closer, and am now an IT Service Desk Analyst.

Experience

Huntington National Bank

Oct 2023 – Present

Columbus, OH

IT Service Desk Analyst

Service Desk Analyst – Assist colleagues over the phone by providing IT support. This includes responding to incoming requests for IT support and resolve network, hardware, and software issues with computers.

Huntington National Bank

Aug 2020 – Oct 2023

Columbus, OH

Senior Post Loan Closer

Senior Post Loan Closer – Audit third party mortgage loans, review all documentation provided for accuracy to ensure that they are in line with government regulations. Upon completion of the review, I then approve the loan to be purchased and serviced by Huntington.

Huntington National Bank

Nov 2019 – Aug 2020

Columbus, OH

Consumer Loan Servicing Specialist

Consumer Loan Servicing Specialist 1 – Performed assignments of varying complexity that required detailed knowledge of company and department procedures.

Huntington National Bank

Dec 2018 – Nov 2019

Columbus, OH

Teller

Teller – Welcome customers while establishing a professional relationship. Analyze account metrics to ensure that client’s needs are met to maximize financial benefits. Oversee other administrative needs such as deposits, withdraws, cashier’s checks, etc.

Bread Financial

May 2018 – Dec 2018

Columbus, OH

Customer Care Advocate

Customer Care Advocate – Received inbound calls related to customer’s accounts. Managed account maintenance needs such as: updating customer information, assessing credit card payments, crediting fees, and other requirements. Ensured that each customer had a positive experience, while meeting all needs and alleviating concerns.

Los Jalapeños

Sep 2012 – Jun 2017

Reynoldsburg, OH

Server Manager

Service Manager – Provided outstanding customer service to ensure customer satisfaction. Resolved concerns during customer visits. Responsible for creating staff schedules each week as well as opening the restaurant.

Discover Financial Services

Aug 2015 – Sep 2016

New Albany, OH

Service Sensitive Ready, Account Manager

Service Sensitive Ready, Account Manager –De-escalated calls from customers with high balances and interest rates. Educated clients on how to better manage debts by informing them on financial best practices.

Education

Columbus State Community College

Nov 2020 – Mar 2024

Bachelor’s Degree, Business Management

Gahanna Lincoln High School

Aug 2010 – May 2014

High School Diploma