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Jasmine Duran

Tenured Customer Service Representative/Admin Support

To whom it may concern: My name is Jasmine Duran. I am 25 years old and currently reside in Cainta Rizal, Philippines. I started working in the BPO industry in 2018 and began working as a virtual assistant in Amazon Seller Central in year 2020. In all these years, I was able to handle voice, non-voice, and admin tasks. I saw this job posting on this platform and wanted to try my luck to become one of your team members. I want to apply as a virtual assistant and help you with these tasks.
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Royal Caribbean International
Oct 2022 – Jan 2024
Manila, PH
Shoreside Group Representative
- Provided support for customer queries related to cruise bookings and inquiries. - Managed communications and data using Forticlient VPN, Avaya, Salesforce, and Outlook. - Ensured customer satisfaction and efficient problem resolution.