Jasmine Kadano

With six years of hands-on experience in providing exceptional customer service, I am confident in my ability to contribute to the team.

Message

Intro

Bacoor, Philippines

Telecommunications

linkedin.com/in/jasmine-kadano-ab0070221

Joined November 8, 2023

Skills

Languages

English

Fluent

About

I am confident in my ability to contribute to the team and help the company maintain its outstanding reputation for customer satisfaction. I have constantly shown that I am dedicated to providing the highest quality of service throughout my career. I can communicate clearly both in writing and verbally because I have experience with both phone and email help. I've developed my capacity to pay attention to what clients are saying, feel their pain, and respond with timely, courteous solutions.

Experience

Movate Philippines

Sep 2021 – Aug 2023

BGC

PLAYER SUPPORT (EMAIL/NON-VOICE) – ACTIVISION STUDIO

Maintaining a positive, empathetic and professional attitude toward customers at all times Acknowledging and resolving customer complaints and keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary

Teletech

Jan 2018 – Aug 2021

Pasay

TECHNICAL SUPPORT REPRESENTATIVE

Answering customer questions to learn about their situation and to get a better idea of what might be wrong. Diagnosing and providing clear advice on what the user can do to solve their problem and log information about the correspondence into the company’s system to keep a record of actions. Maintaining composure and a positive attitude during difficult situations and knowing when it’s time to pass the customer to a supervisor, repair expert, or another appropriate team member for further assistance.