Jasmine Uitto, Creative, friendly, and meticulously organized with over 5 years of customer service experience

About

I'm a kind, hardworking, and passionate individual with over 5 years of customer service experience as well as experience in reception and hospitality. I'm creative, a natural leader, and extremely self-motivated.

Experience

Country Inn & Suites

Mar 2022 – Jun 2022

Forest Lake, MN

Front Desk

Know how to efficiently use the computer system for a variety of tasks, including checking guests in and out Use cash handling skills to keep a balanced till Provide helpful, warm, and friendly customer service over the phone, using verbal communication skills to answer questions, book rooms for guests, and more Properly file and organize invoices, hotel contracts, and more Efficiently use technology such as computers, printers, fax machines, copiers, and more Ensure that all necessary front desk tasks are completed such as laundry, cleaning the lobby, stocking bottled water, and ensuring safety in the pool Effectively communicate with other staff and departments to ensure the hotel runs smoothly Assign guest rooms, prepare check-in paperwork and create keycards for an efficient check-in process Take appropriate measures to correct guest concerns and complaints Frequently check the hotel’s email and messaging service, making sure to respond in a hospitable and professional manner Prepare coffee for guests throughout the day and frequently stock the coffee station Maintain a clean and organized lobby and desk space

Roxy's Total Image

Jun 2021 – Sep 2021

Forest Lake, MN

Receptionist

Know how to efficiently use the computer system to schedule appointments Check people in and out of the salon Use cash handling skills to keep a balanced till Frequently check the salon’s email and manage correspondences with vendors, clients, etc Provide friendly and helpful customer service over the phone, using verbal communication skills to help customers get appointments booked, answer questions, and more Use Microsoft Word to type up informational documents for other employees and to create signs for the salon Efficiently use technology such as computers, printers, copiers, and phones Ensure that all necessary tasks are completed around the salon to maintain a tidy environment, including-but not limited to-laundry, vacuuming, dusting, and taking out garbages Work effectively in a team setting, communicating efficiently with other receptionists and stylists Maintain a clean and organized desk space

Holiday Stationstores

Jan 2021 – Jun 2021

North Branch, MN

Customer Service Representative

Provide timely, efficient, and friendly customer service Upsell product using knowledge of the store’s sales and deals Efficiently use the POS system and use cash handling skills to keep a balanced till Ensure that all necessary tasks are completed to maintain the store while making sure that customers’ needs are met Stock products and maintain an organized store Follow food safety protocols to prepare the food sold in the store Work effectively in a team setting, using communication skills to ensure that the store is run properly Ensure that all lottery and tobacco purchases are made in accordance with company policy as well as the law Achievements: Upsold enough product to make it in the top 10% of the employees in the district several times

Cub Foods

Oct 2020 – Jan 2021

Forest Lake, MN

Bakery Assistant

Provide efficient customer service with a hospitable and friendly demeanor Upsell and cross-sell items throughout the store Stock the bakery sales floor in a neat and timely manner Package and label baked goods efficiently and in accordance with company policy Know how to operate certain types of machinery, such as a bread slicer and cardboard compactor Maintain a clean and organized bakery, ensuring that all food safety protocols are met Correctly and efficiently take and fulfill customer orders Provide helpful and friendly customer assistance over the phone as needed, using proficient verbal communication skills

Moores on Main

Apr 2017 – Dec 2020

Ashland, WI

Assistant Manager

Greet and assist customers with a warm, hospitable attitude to increase customer satisfaction and represent the store in a positive manner Utilize a point of sale system for transactions as well as managing inventory and customer data Efficiently carry out opening and closing duties as well as miscellaneous tasks, such as mailing, lifting and moving boxes, creating displays, and keeping an organized space Assist with store events which serve to integrate the business with the local community Efficiently work in a team setting and take on a leadership role to ensure that tasks are carried out effectively and that the workplace remains a positive environment Developed a new website for the store using website building software in addition to code Achievements: Received multiple raises as well as a promotion from sales associate to assistant manager after a little over a year. Repeatedly recognized for outstanding customer service skills

Hamline University Bookstore

Jan 2020 – Sep 2020

St. Paul, MN

Keyholder

Assist customers with a welcome and helpful attitude, representing the store as well as Hamline itself in a positive manner Maintain cleanliness and tidiness throughout the store Use a point of sale system for efficient transactions, and ensure that correct change is given to customers Process and prepare books for students each semester to ensure that students get the proper books for their classes and process book returns in an efficient manner as needed Perform opening and closing duties, including balancing the safe and till Efficiently work in a team setting, taking on a leadership role to ensure that the store, as well as customer’s needs, are taken care of Neatly and properly prepare shipments Create displays which showcase the products sold by the store Achievements: Received a raise and a promotion from Team Member to Keyholder within the first month of work, based on prior work experience as well as quickly learning all the aspects of the job

Education

Ashland High School

Sep 2016 – May 2019

High School Diploma

Jasmine Uitto

Creative, friendly, and meticulously organized with over 5 years of customer service experience

Skills