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Jason Donato

Data-Driven Customer Service Manager | Improving Customer Satisfaction and Loyalty through Data Analytics and Effective Communication

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Manila, Philippines
Technical Support Representative at Strimm TV
Customer Support Manager at Golf Daddy
Founder at Marison Client Services
Outsourcing/Offshoring
Joined February 12, 2023

Skills

Languages

English
-
Fluent
About
Having grown up in the watch retail industry, I gained valuable knowledge about sales, customer service, and business scaling. My career path shifted towards customer support when I joined my first call center company in 2012, which exposed me to digital systems that made work easier to manage. In 2018, I started as a Remote Virtual Assistant, working with Founders and Executives. This experience developed my passion for scaling businesses through various marketing, sales, and customer support tasks such as the following: - Appointment Scheduling - Calendar Management - Email Management - Influencer Marketing - Lead Generation - Inbound/Outbound Sales - Phone Support - Chat Support - Email Support (Gorgias, Zendesk, Intercom, etc.) As a data-driven professional, I rely on facts and trends to measure success, and I enjoy keeping things organized in Excel sheets while tracking progress.
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Experience
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Strimm TV
Dec 2022 – Present
Technical Support Representative
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Golf Daddy
Nov 2022 – Present
Customer Support Manager
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Marison Client Services
Mar 2020 – Present
Founder
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Freedom Trail Realty School
Sep 2018 – May 2021
Customer Support | QA Software Tester
I assist students with problems joining classes and basic inquiries about real estate licensing.
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Peak Support
Jun 2018 – Aug 2018
Lead Generation Associate
I help my research manager by reaching out to leads using Salesforce and Gmail to set up appointments with our sales team.
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24-7 Intouch
Jan 2017 – Jun 2018
Team Lead
I led a team of technical support agents here and we were supporting a movie streaming company.
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Afni Philippines
Jun 2015 – Jan 2017
Customer Service Representative
I was doing customer support for one of the leading telecommunications companies in the US. They offer home phones, Fios internet, and Fios TV.
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Concentrix Global Services GmbH
Mar 2013 – May 2015
Trainer
As a New Hire Trainer, I'm responsible for making sure that the newly hired agents are well-equipped with knowledge about the workflows when addressing customer concerns. The company I supported here is another telecommunications company but from Australia.
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Concentrix Global Services GmbH
Apr 2012 – Feb 2013
UP Ayala Technohub
Customer Service Representative
I was doing customer support for one of the leading telecommunications companies in Canada. They offer home phone, internet, Cable TV/Fibe TV, and mobile.
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