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Jason Knight

Accomplished and detail-oriented professional with over 5 years of experience in debt collection, quality assurance, and technical support.

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Intro
Fort Worth, United States
Studied Information Technology at Wake technical Community College
Studied at Belford High School
Consumer Services
Joined June 1, 2024

Skills

Languages

English
-
Fluent
About
I am a genuinely happy person, I enjoy helping others complete and reach the goals set, which is why I love customer service. The idea of helping someone excites me. The ability to handle and deal with irate and frustrated customers is something that I feel makes me a great fit for this position.
Experience
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Debt Blue
Feb 2022 – Feb 2024
Richardson Texas
Certified Debt Specialist
Monitored customer accounts, detecting overdue payments and analyzing payment histories. Reached out to customers to discuss debts and offered solutions to billing and credit problems. Managed payment and refund operations, encouraging timely payments through effective communication. Maintained historical records of account statuses and collection operations, providing detailed reports on collection activities
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Debt Blue
Jan 2022 – Dec 2023
Richardson Texas
Certified Debt Specialist
Monitored customer accounts, detecting overdue payments and analyzing payment histories. Reached out to customers to discuss debts and offered solutions to billing and credit problems. Managed payment and refund operations, encouraging timely payments through effective communication. Maintained historical records of account statuses and collection operations, providing detailed reports on collection activities.
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Genpact
Dec 2019 – Jun 2022
Texas
Quality Assurance Analyst
Evaluated and graded agent interactions, coaching supervisors and agents to meet company goals. Led scheduled meetings and huddles to communicate project updates and ensure compliance with company standards. Developed and implemented quality assurance procedures, resulting in a 20% improvement in compliance scores.
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Sprint
Jul 2015 – Dec 2018
Remote Texas
Executive Escalations Analyst
Managed high-volume escalated cases for top-tier customer concerns, providing swift and effective resolutions. Demonstrated strong problem-solving skills and customer service excellence in handling complex issues.
Education
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Wake technical Community College
Aug 2010 – Dec 2012
Associate’s Degree, Information Technology
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Belford High School
Aug 2002 – May 2006
High School Diploma
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