Jason. O Ricapa, Information Technology and Customer Service

TM Pacifitech

Jan 2017 – Present

Victoria British Columbia

Helpdesk Tech Support

• Inbound sales. • Inbound up selling. • Client retention. • Answer incoming emails and provide quotes for services. • Troubleshoot modems, routers, and network devices.2 • WIFI, modem, router configuration. • Remote desktop support. • Troubleshoot printers. • Full PC setup and data transfer. • Data backup recovery. • PC optimization. • Virus/Malware removal. • Software troubleshooting. • Install operating systems. • Hardware upgrades. • PC maintenance. • E-mail Setup for Smart phones and PC/MAC. • Provide orientation to new software updates. • Active Directory account maintenance. • Work with multiple CRM platforms. • Update customer accounts. • Ticket escalations. • Date entry

Jason. O Ricapa

Information Technology and Customer Service

Skills

Languages