Javier Orantes, IT Project Manager

About

Project Manager certified in Agile Scrum and Lean Six Sigma methodologies with over 11 years of experience in the technology, healthcare, sales and customer support industries. Proven experience in operational and project management roles, handling teams of over 150+ people, involved in high-impact projects worth from $3-5M/yr, associated with IT-related fields. Detail-oriented, proficient at building and maintaining professional relationships. Qualified in networking systems, change and innovation, operation strategy and more.

Experience

Healthcare.com, inc

Sep 2021 – Jul 2022

Guatemala

Senior Systems Manager

• Managed an IT project that involved around 250+ different systems and platforms that required maintenance, administration and documentation of the processes required to work efficiently with the tools. • Directed and coordinated the purchase of equipment and licenses required for the employees to keep within deadlines. • Developed multiple operational and administrative procedures alongside its proper documentation and implementation.

GuestTek

Oct 2019 – Sep 2021

Canada

Senior Network Engineer

• Developed new procedures to administer implementation and troubleshooting for major network environments. • Helped training new engineers that would be involved in pre and post network installations. • Implementation of new solutions to major networks, and assisted in major troubleshooting for different platforms and hardware solutions. • Secured network systems by establishing and enforcing policies, defining and monitoring access. • Provide remote support to on-site engineers and end clients during installation.

Innovative Contact Solutions

Jan 2019 – Sep 2019

Guatemala

Operations Manager

• Managed and developed strategies for the operative, administrative, financial and performance aspects of an operation of 150+ advocates in their training and operational activities, enhanced efficiency and quality month over month, developing multiple operational strategies in order to achieve the clients' goals and expectations. • Developed tools, documentations and processes that helped to stabilize and organize the operation, increasing productivity by 45% within the first month of operation; and a continuous improvement every month afterwards. • Coached all new Staff members so that we could be aligned, and organized within the operation needs, managed the coaching process of each member of the operation so that they could get driven towards consistent improvement. • Worked in the professional development of advocates so they could reach higher levels of quality, and higher job roles.

World Connection

Mar 2018 – Oct 2018

Guatemala

Sales Supervisor

• Developed and implemented a Sales Process Guide that contributed to enhance the productivity by 29% and Quality by 34%, within one month of testing and documentation. • Managed the operation of a team of 25+ employees, identifying KPI`s and areas to be improved within the members of my team, providing feedback and sales strategies individually and as a team. • Reduced the Unconverted Sales Rate from 24% to a consistent 3 -4% within two weeks by working with each individual, giving them a personalized training and strategies to overcome customers' objections.

Xerox

Apr 2015 – Aug 2017

Guatemala

Engineering Project Manager

• Plan, design and implementation of networking infrastructure projects for multiple US large-scale clients, in a remote support environment, involved in the coordination of multiple departments associated to each project. • Developed an operational guide to establish a standard on how to test, install and modify multiprogramming computer and printing softwares, and telecommunications systems. • Designed and improved multiple processes, solutions and products using LSSGB and Project Management methodologies. • Mentored over 20 people during their Lean Six Sigma Green Belt certification process, project analysis and coaching.

GuestTek

Oct 2014 – Feb 2015

Canada

Junior Network Administrator

• Provide IT support and network administration to world-class hotels, evaluating network failures, solving complex network issues by reconfiguring network devices such as switches, routers, host, server, etc. • Coordinate with onsite technicians and hotel staff to perform tasks to fix hardware issues when connectivity can’t be established using software, while working in a remote Home-based environment. • Involved in smaller projects of installation; organizing, and configuring network devices and hosts.

Allied Global

Jan 2012 – Sep 2014

Guatemala

Jr Operations Manager

• Managed operational strategies to organize, improve and develop with 7 telecommunication and technology accounts. • Analyzed daily, weekly and monthly KPI’s to determine areas of improvement in the production, quality and supervision aspects of the operation and developed an appropriate project/program to assist the business needs. • Implemented multiple risk plans to mitigate and control scenarios that affected productivity and operations. • Managed the operative and administrative aspects of a group of 150+ employees, divided in 6 individual teams with a Supervisor, who contributed to enhance productivity by following operational standards.

Education

EADE Business School

Jun 2021 – Aug 2022

Bachelor in Business Administration, Business Administration

Universidad de San Carlos de Guatemala

Jan 2012 – Aug 2022

Bachelor in Architecture, Architecture

Javier Orantes

IT Project Manager

Skills

Languages