My objective is to obtain a career that will best utilize my skill set to benefit the organization.
Experience
Arise
Aug 2022 – Present
Newport News
Customer service
A sole proprietor for customer service contracts. My duties were to place and update customer on orders. Explained products details and recent inventory status. I reviewed and resolved applications errors. Educated customer on policy and in store services. Handling issues such as tracking and resending orders. Escalated and assisted in tracking error, gift card and loyalty account issues. Followed call flow script and answered in customer and advisor inquiries
ibex
Apr 2019 – Apr 2022
Hampton, VA
senior technical support
Promoted to Senior Technical Advisor from Customer Service Representative. My duties were to probe, isolate and resolve technical/non technical issues. I utilized available resources to identify appropriate solutions for customers. Explained product features and benefits, answered questions while setting proper expectations for customer inquiries. I ensured customer satisfaction through effective active listening, empathy and resolution of issues. I also identified and escalated emerging products or customer dissatisfaction issues. I am Mac, iOS/iPad OS and Air pod trained. The contract ended in April 2022.
