Jay Loki

Message

Intro

Kansas City, United States

Trainer, Dispatcher at Hallcon

Joined November 19, 2023

Skills

About

I have 10+ years on digital software such as Blender, Microsoft Suite, Photoshop, and Virtual Studio; 1+ year experience in programming languages; 10+ with customer interactions; and 4+ years experience with French.

Experience

Hallcon

Dec 2019 – Present

Trainer, Dispatcher

Trained and mentored new call center representatives on customer service policies, procedures, and best practices. Maintained a fast-paced work environment, dispatched drivers nationally. Maintained driver and client satisfaction within the program.

CDC (Maximus)

May 2021 – Jul 2021

Call Center Disease Specialist

Provided expertise and support to individuals calling into the National Covid-19 Hotline. Answers were fielded from experts and provided up-to-date information. Utilized customer service scripts that improved client engagement.

Thermo Fisher Scientific

Oct 2018 – Nov 2019

Product Manufacturer

Maintained aseptic technique throughout manufacturing of petri-dishes and other products for medical and bacterial testing. Worked closely with coworkers to maintain high quality petri-dish plates for medical testing on a national level.

Cerner (Allied Global Services)

Oct 2016 – Oct 2018

EMR Trainer

Provided software support for nurses, physicians and other medical specialists. Trained hospital staff on updated medical record keeping software. This involved training a wide range of individuals with varying needs.

IRS

Feb 2016 – Nov 2016

Data Transcriber

Adapted to changing client requirements, quickly learning and applying new transcription techniques. Utilized specialized transcription software to maximize accuracy and efficiency. Trained on additional transcription processes and software.