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Jay Loki

Kansas City, United States
Trainer, Dispatcher at Hallcon
Joined November 19, 2023


I have 10+ years on digital software such as Blender, Microsoft Suite, Photoshop, and Virtual Studio; 1+ year experience in programming languages; 10+ with customer interactions; and 4+ years experience with French.
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Dec 2019 – Present
Trainer, Dispatcher
Trained and mentored new call center representatives on customer service policies, procedures, and best practices. Maintained a fast-paced work environment, dispatched drivers nationally. Maintained driver and client satisfaction within the program.
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CDC (Maximus)
May 2021 – Jul 2021
Call Center Disease Specialist
Provided expertise and support to individuals calling into the National Covid-19 Hotline. Answers were fielded from experts and provided up-to-date information. Utilized customer service scripts that improved client engagement.
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Thermo Fisher Scientific
Oct 2018 – Nov 2019
Product Manufacturer
Maintained aseptic technique throughout manufacturing of petri-dishes and other products for medical and bacterial testing. Worked closely with coworkers to maintain high quality petri-dish plates for medical testing on a national level.
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Cerner (Allied Global Services)
Oct 2016 – Oct 2018
EMR Trainer
Provided software support for nurses, physicians and other medical specialists. Trained hospital staff on updated medical record keeping software. This involved training a wide range of individuals with varying needs.
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Feb 2016 – Nov 2016
Data Transcriber
Adapted to changing client requirements, quickly learning and applying new transcription techniques. Utilized specialized transcription software to maximize accuracy and efficiency. Trained on additional transcription processes and software.