JAY MENDOZA, Travel Specialist | Experienced Admin Support |Tech-Pro

About

Detail-oriented and highly skilled professional, passionately committed to providing exceptional customer service and managing data with precision. With years of experience in both the tourism and corporate sectors, consistently excels at improving organizational efficiency and ensuring client satisfaction through effective communication and technical expertise. Services Offered: ❖ Efficient Email & Calendar Management ❖ Seamless Booking & Travel Planning ❖ Proactive Lead Generation & Data Management ❖ Timely Appointment Setting & Scheduling ❖ Organized Document & Time Management ❖ Basic Graphic Design (Canva) ❖ Engaging Customer Support & Community Management ❖ Accurate Transcription & Administrative Support Tools Proficiently Used: ❖ Microsoft Office (Word, Excel, PowerPoint, Outlook) ❖ Google Workspace (Docs, Sheets, Calendar, Gmail) ❖ Canva, Trello, Slack, Loom,

Otter.ai

❖ Calendly, Zoom, Grammarly, ChatGPT

Experience

RH MOVERS CORP.

Jan 2023 – Feb 2025

Cawilan, Tubod, Surigao Del Norte

ADMIN/HR

 Ensured compliance with organizational policies and standards while managing office procurements, assets, and expenses. Conducted audits to minimize costs and maintained office infrastructure, including utilities and facilities.  Led recruitment efforts, ensuring smooth on boarding and handling payroll and compensation processes. Collaborated on goal alignment with organizational objectives and managed emp

Community and Family Services International (CFSI)

May 2022 – Dec 2022

Field Office San Jose Don Ruben, San Jose Dinagat Islands

Community Organizer - Odette Response Project (ORP)

 Coordinated with stakeholders, partners, and the community, fostering strong relationships. Organized emergency response efforts, visits, and material distributions. Managed case referrals and intake processes, ensuring effective case management.  Prepared and submitted monthly reports, monitored data, and tracked deliverables. Reported directly to senior community organizers and provided oversight and support to fieldwork assistants

Dinagat Islands Alliance for Development (DIAD) – (DILG/PCAO)

Oct 2020 – Dec 2021

Capitol Site, Brgy. Cuarinta, San Jose Dinagat Islands

Community Development Officer - (CDO)

 Coordinated with stakeholders and partners to address and resolve issues faced by people’s organizations (POs). Facilitated access to government funds and services for POs and ensured their concerns were effectively communicated to relevant stakeholders.  Monitored community field development workers and submitted consolidated monthly reports to the Peace and Order Council (PPOC), DILG, PCAO, and the provincial Governor. Established a data entry and banking database and developed tools for efficient data gathering.

Baron S-Planner Inc

Apr 2017 – Feb 2019

G/F Waterfront Airport Hotel & Casino 1 Airport Road Pusok, Lapu-Lapu City, Cebu

Reservations Officer / Tour Coordinator

 Managed long-distance calls from the Japan head office and promptly addressed email inquiries from both headquarters and clients. Coordinated bookings for local restaurants and recreational activities, ensuring smooth arrangements. Supported the supervisor in organizing daily operations and prepared the Income Expense Report (IER).  Reconfirmed booking details and worked closely with local guides to ensure seamless experiences. Additionally, provided weather condition updates and reports on local suppliers' availability to ensure timely and efficient planning.

Education

Don Jose Ecleo Memorial College

Jun 2013 – Mar 2017

Bachelors Degree, Tourism Management

JAY MENDOZA

Travel Specialist | Experienced Admin Support |Tech-Pro

Skills

Languages