Jaymee Bonzon, Administrative Assistant / Customer Service / Data Encoder

About

Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results. Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments. Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions. Implemented proactive approaches to anticipate and resolve potential customer concerns, resulting in higher retention rates. Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships. Followed up with customers about resolved issues to maintain high standards of customer service. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Exhibited high energy and professionalism when dealing with clients and staff

Experience

Microsourcing

Jul 2024 – Present

Philippines

Customer Service Experience

Handled customer inquiries, complaints, refunds concerns via phone and email. Provided accurate information about products and services to resolve customer issues.

LizardBear Tasking Inc

Nov 2023 – Jan 2024

Philippines

Customer Chat Support - Safety Team

Ensuring that customer's safety concern is being addressed accurately and routed to the correct department for immediate response within 12-24hrs. Ensuring customer's need and assistance is being provided efficiently. Provide excellence service to our valued customer. Comply with the company's policy and procedure.

TELEPERFORMANCE

Jul 2021 – Oct 2023

Philippines

Voice and Email Support / Expedia- Amex / Travel and Hospitality

Provide excellence service to our valued customer. Responds to and manage complaints and escalations from customers. Provide compensation within limit threshold with customers. Process refund claims according and as per policies and procedure. Assist in booking, cancellations, rebooking tickets with customer's reservation and adhere to the ticket policies. Provide effective resolution to customer concerns. Comply with the company's policy and procedure.

BA Insight International Inc / Insurance Adjuster

Mar 2019 – Jun 2021

Philippines

Administrative and Human Resources

Accurate recording of minutes of the Management Committee meeting. Process the renewal of Insurance Commission License, Insurers Accreditation Requirements, Insurance Coverage on company properties and group personal accident of employees. Legal secretary in-charge of recovery cases being handled by the company's Executive Vice President. Verifies attendance management of all employees and accurate reporting of DTR to payroll; manages the leave credits, properly files all HR related forms. Oversees and administers the day-to-day activities of the office. Preparation of Mail transmittal and notary documents. Recruit candidates, prepare human resources documents, like employment contracts and new hire guides. Keeping and updating of 201 file, proper filing, completion of requirements, and monitoring status of employees. Maintains updated database of employees, salary history, performance evaluation, trainings, job description, and other HR files. Handles other tasks that may be assigned by immediate superior from time-to-time. Assist other departments/divisions as requested. Make arrangements, travel, hotel and transportation reservations for the CEO, EVP, VP's, ASVP's and Adjusters.

Bleep 360 Nursing Agency / Pertemps / PJ Care Neurological Nursing Home / Avery House Residential Home / Askham Place Carehomes / Aliwal Manor Residential Care Home

Jul 2008 – Oct 2014

United Kingdom

Healthcare / Nursing Assistant

Oversee and monitor the needs of the service user/patients. Update patients care plans discussed with relatives, general practitioner and nurse's. Attends to the needs of the service user's bathing, feeding, personal hygiene. Assist and participate with service user's activities and rehabilitations. Be the person in contact of the service user in updating their care plans. Assist the nurses with service user's medication. Assist the service user/patient from bed to wheel chair to chair with the use of hoist. Assisting Nurse in Charge.

Education

Wave Training Ltd, Birmingham United Kingdom

Oct 2013 – Present

BTEC Health and Social Care Management, Health care

Thames International College, United Kingdom

Jul 2010 – Present

NVQ3 Health and Social Care, Health Care

St. Augustine School of Nursing, Manila Philippines

Jun 2007 – Present

Professional Caregiver, Caregiver

Jaymee Bonzon

Administrative Assistant / Customer Service / Data Encoder

Skills

Languages