Jayson Dicdican, Administrative Assistant

About

A passionate go-getter who wan't to make a positive impact to people's lives.

Experience

Locafy Limited

Jun 2021 – Present

Subiaco, Western Australia (Remote)

Technical Support Specialist / Landing Page Optimizer

- Handles publishing and processes data methods - Troubleshoot any system issues generated from emails - Answer all incoming emails generated from the system - Handles customer issues and gives relevant resolutions - Liaise with tech support with issues &/or potential updates - Ensure all business directories listed online with data integrity - Data cleanse based on what is seen on a daily basis during processing and reporting - Check all submissions overall to determine what needs to be processed and what doesn’t - Develop, implement and manage business directories such as Pinkpages, Aussieweb, Superpages and Hotfrog

Guinco

Nov 2021 – Dec 2022

Texas, Oklahoma, Arizona (Remote)

Parts Purchaser

- Receive and inspect incoming parts and supplies - Monitor stock levels and reorder parts as needed - Maintain detailed and accurate records of parts transactions - Conduct regular inventory audits and reconcile discrepancies - Update and manage computer systems with parts inventory and order information - Process orders and ensure accurate and timely delivery to appropriate departments - Coordinate with suppliers and vendors to resolve any issues related to parts or suppliers - Work closely with procurement, maintenance, and other relevant departments to ensure parts availability

Choose Maximum Property Management

Sep 2017 – Oct 2019

Oakland, California USA (Remote)

Executive Administrative Assistant

- Oversee all contracts through closing - Send out requests’ information to customers - Prepare, collate and proposals and meeting materials - Prepare and send out email newsletters through CRM (Infusionsoft) - Contacting owners from the "For Rent" section on craigslist website - Manage contact lists and customer spreadsheet and set up a meeting - Be the first point of contact in handling customer inquiries or complaints - Create and maintain an operation manual that documents all systems and standards - Keep the lead agent informed regarding any problems or issues that need to be handled

Landlark, LLC

Mar 2015 – Dec 2017

Largo, Florida USA (Remote)

Executive Administrative Assistant

- Calculate tax properties - Handle client inquiries by phone or e-mail - Send out requests’ information to customers - Prepare, collate and proposals and meeting materials - Build up a database for both motivated buyers and sellers - Prepare and send out email newsletters through CRM (Mailchimp) - Contacting owners from the "For Rent" section on craigslist website - Call motivated buyers and sellers of property and set them an appointment - Finding vacant lots with road access that could possibly build a property in it and make arrangement with the landowner

JK Contact Solutions, Inc.

Feb 2013 – Mar 2015

Cebu City, Philippines (Onsite)

Team Lead

- Qualify and hire or on-board new employees - Devise ways to optimize procedures and keep staff motivated - Measure performance with key metrics such as call abandonment, calls waiting, etc. - Provides information by compiling, sorting and analyzing performance records and data - Take calls that your agents can’t handle and be available when an agent appears to need assistance - Monitor and track outbound calls and to keep agents aware of outbound calls, abandonment rate, etc. - Answer questions, motivate and encourage agents through positive communication and provide guidance and feedback - Maintains safe and clean work environment by educating and directing personnel on the use of all control points, types of equipment and resources; maintaining compliance with established policies procedures - Accomplishes staff results by communicating job expectations, planning, monitoring, appraising job results, coaching, counseling, disciplining employees, initiating, coordinating, enforcing systems, policies and procedures

Hawkblade Marketing & General Services

Aug 2011 – Jan 2013

Cebu City, Philippines (Onsite)

Sales & Marketing Specialist

- Submit order by referring to the price list and product literature - Liaise with external vendors to execute promotional events and campaigns - Conduct market research to find answers about consumer requirements, habits and trends - Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts - Plan and execute initiatives to reach the target audience through appropriate channels such as social media, emails, TV, etc. - Assist in analyzing marketing data, campaign results, conversion rates and traffic help shape future marketing strategies - Responsible for meeting outlined performance goals and targets and to meet quality, productivity and schedule adherence performance standards - Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. - Assist both outbound & inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.)

Aegis

Jan 2010 – Jul 2011

Cebu City, Philippines (Onsite)

Operations Executive

- Updates job knowledge by participating in educational opportunities - Keeps equipment operational by following established procedures; reporting malfunctions - Sells additional services by recognizing opportunities to up-sell accounts; explaining the features - Fulfills requests by clarifying desired information; completing transactions; forwarding requests - Answers inquiries by clarifying desired information; researching, locating, and providing information - Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems - Keeps management informed by submitting activity and results, reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis - Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments - Provide comprehensive and quality customer care at all times by providing the appropriate and accurate responses to customer queries and to apply technical knowledge and procedures when servicing customers

Education

University of Cebu

Mar 2006 – Mar 2008

Bachelor of Science in Information Technology, Computer Science

Jayson Dicdican

Administrative Assistant

Skills

Languages