Jazzman Pfaffenberger

About

I am passionate about work that helps or benefits those that need it. I like to make a difference. Being in outreach and social work roles for the past 5+ years, I have grown to love helping people.

Experience

Forward Platform

Feb 2022 – Dec 2023

Remote

Intake & Eligibility Specialist

Intake and Eligibility Specialist is responsible for the day-to-day management of application review and award activities. The Intake and Eligibility Specialist has basic knowledge of the principles, concepts, and methodology of reviewing applications, determining eligibility, and demonstrated skills in applying this knowledge in carrying out assignments, operations, or procedures. Responsibilities Review of applications for completeness and accuracy. Ensure applications are complete for program review (form completed correctly and all required documents are accurate). Contact program applicants and request any/all missing or incomplete information. Update applications with correct or missing data. Make initial eligibility determinations based on individual program requirements. Maintain accurate, UpToDate case notes in applicant files. Provide excellent customer service to program participants and accurately respond to inquiries about the program.

Apple One

Sep 2021 – Feb 2022

Remote

Eligibility Specialist

Eligibility Specialist provide case management services to an assigned caseload of low- and moderate-income applicants seeking rental and utility assistance in the wake of the COVID-19 Pandemic. • Processes client applications for assistance and serves as the client’s primary representative for the applicant. • Review intake forms to determine client’s eligibility for program benefits, make recommendations for award, generate agreements for execution, and, if required, perform income verification to fulfill funding requirements. • Serves as primary point of contact; expected to provide technical assistance to clients to assist with the completion of required program forms and other documents. • Responsible for ensuring any services provided to the client are documented and organizing documents in program tracking systems. • A production-based program, so clearing assigned caseloads through queues is an essential job function.

Children’s Home Society

Apr 2019 – Jul 2021

Orlando, FL

Dependency Case Manager/Caregiver Support Manager

Assess child and family needs to create referrals and linkages to services such as subsidy and medical coverage. Facilitate removal and placement of children into safe and stable care while also supporting the families and care givers during the process. Develop and maintain quality case and program written documentation that reflects client progress and also meets CHS, funders, and DCF requirements. Travel to conduct home visits to access children’s living environments and provide recommendations to their families and caregivers in a supportive manner. Testify at court by providing client case status reports and recommendations regarding reunification, termination of parental rights or other permanency plans. Build relationships with CHS team members and community partners in order to help facilitate discussions and meetings regarding case needs and recommendations Provide on call support required as scheduled Working closely with foster families to ensure their licensing is accurate, in compliance and up to date. Assist foster families in caring for the foster children in their home. Attend dentist and doctors appointments as well as pick up and drop off to and from school with children as needed. Support and care for foster parents and children through the dependency process. Build relationships and work closely with therapy centers, counselors, rehab centers, schools, teachers, etc. to better support families and children. Qualifications: Strong time management skills and the ability shift priorities to meet outcomes Effective organizational skills and a tireless focus on quality results. Ability to maintain professional boundaries and handle confidential information appropriately. Exceptional interpersonal and communication skills that allow you to work well with diverse teams, clients and families. Resiliency, with a propensity to persevere in spite of constant change. A sincere passion for helping others in need.

YMCA

Dec 2017 – Mar 2019

Orlando, FL

Assistant Program Coordinator

Direct supervision of a group of children in an after school program (grades K - 5th) Creates positive, nurturing relationships with children, while building cooperative relationships with parents/caregivers. Promotes and supports the potential of all youth in programs and facilitates peer-to-peer connections. Assist with direction, rules and supervision of the program activities and After School Counselors Organizing the work and/or staffing schedules for the site. Plan daily activities that fit the student's needs and interests to build healthy lifestyles. Work toward positive parent/staff relations to ensure satisfaction with programming. Assist with collecting and processing participants' fees. Complete all paperwork with accuracy and within deadlines. Gathers, enters and/or updates data to maintain department records and databases. Monitors and coordinates accounting activities as appropriate. Assist with regular staff meetings to ensure timely and accurate communication. Performs essential administrative and/or communication functions for the site. Coordinates and oversees the day-to-day management of supplies and equipment. Take responsibility for the leadership and guidance of a group of participants. Acquaint children with rules, activities, daily scheduled, and traditions of the program. Take responsibility for the safety/welfare of each child. Assure proper sign in/sign out procedures are followed. Communicate progress of child to parents. Monitor the needs of all children; treats each child with respect, dignity and as an individual. Report any suspicions of child abuse to Supervisor as required by Florida State Law. Follow medication and food allergy policy. Reports all accidents and properly completes proper health log and/or accident/incident form. Keep accurate attendance and headcount records. Remain up to date on emergency procedures, as well as Elementary Schools Program and OrangeCounty Public Schools policies.

Education

University of Central Florida

Jan 2017 – Dec 2018

Bachelors, Sociology

Palm Beach State

Aug 2013 – Dec 2015

Associates, Paralegal

Jazzman Pfaffenberger

Skills

Languages